Help Desk Support Specialist

Oxford Solutions, Inc.; Everett (MA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Oxford Solutions, Inc. is seeking a Desktop Support Specialist to provide hybrid technical support for a client environment.

The role combines onsite and remote troubleshooting and is ideal for someone comfortable supporting a variety of users, devices, and workplace technologies. Responsibilities include Tier 2 desktop support, troubleshooting Windows, Apple products, Chromebooks, and Google Workspace, plus assisting with large interactive displays.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 2-5+ years of desktop, help desk, or technical support experience.
• Prior experience in an education institution environment
• Hands-on experience supporting Windows environments and Windows Server.
• Experience with Google Workspace.
• Experience supporting Apple devices and Chromebooks.
• Strong hardware, software, and network troubleshooting skills.
• Strong communication and customer service skills.
• Must be dependable, able to travel between locations as needed, and have reliable personal transportation.
• Must have valid driver's license
• IT, network and/or security certifications a plus
• Must be U.S. Citizen or Green Card holder

Responsibilities

• Provide Tier 2 desktop and technical support for hardware, software, connectivity, and user access issues.
• Troubleshoot Windows-based systems, Apple products, Chromebooks, and related peripherals.
• Support Google Workspace applications and user issues.
• Assist with setup, troubleshooting, and support of large interactive digital displays
• Provide support for Chromebook devices, including basic diagnostics, configuration, and coordination of repairs.
• Resolve escalated technical issues and assist Level I support staff as needed.
• Perform basic Windows Server troubleshooting, maintenance, and support.
• Document incidents, resolutions, and recurring issues within the ticketing system.
• Provide both in-person and remote technical assistance while maintaining responsive customer service.

Job description

Oxford Solutions is seeking a Desktop Support Specialist to provide hybrid technical support for a client environment. This role combines onsite and remote troubleshooting and is ideal for someone comfortable supporting a variety of users, devices, and workplace technologies.

Must have valid driver's license for working onsite at client location. (May have flexbilty in future to work from home to provide remote support).

Responsibilities

• Provide Tier 2 desktop and technical support for hardware, software, connectivity, and user access issues.
• Troubleshoot Windows-based systems, Apple products, Chromebooks, and related peripherals.
• Support Google Workspace applications and user issues.
• Assist with setup, troubleshooting, and support of large interactive digital displays
• Provide support for Chromebook devices, including basic diagnostics, configuration, and coordination of repairs.
• Resolve escalated technical issues and assist Level I support staff as needed.
• Perform basic Windows Server troubleshooting, maintenance, and support.
• Document incidents, resolutions, and recurring issues within the ticketing system.
• Provide both in-person and remote technical assistance while maintaining responsive customer service.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 2-5+ years of desktop, help desk, or technical support experience.
• Prior experience in an education institution environment
• Hands-on experience supporting Windows environments and Windows Server.
• Experience with Google Workspace.
• Experience supporting Apple devices and Chromebooks.
• Strong hardware, software, and network troubleshooting skills.
• Strong communication and customer service skills.
• Must be dependable, able to travel between locations as needed, and have reliable personal transportation.
• Must have valid driver's license
• IT, network and/or security certifications a plus
• Must be U.S. Citizen or Green Card holder