Help Desk Support Specialist

DuraServ; Coppell (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Company-provided life insurance

Job summary

DuraServ is seeking a Help Desk Support Specialist in Coppell, TX. In this role, you will provide Tier II technical support focused on Windows OS and the Microsoft stack, including Azure and Office 365. Responsibilities include handling escalated tickets, user onboarding, and maintaining technical documentation.

Your expertise in troubleshooting and cloud management is essential, and you'll work in a stable office environment with competitive compensation and benefits.

Qualifications

• 3+ years combined experience in Windows OS, Microsoft Azure, and Microsoft 365 support.
• Demonstrated Tier II or higher support experience.
• Hands-on experience with Azure Virtual Machines and Azure networking components.

Responsibilities

• Provide Tier II end-user technical support for Windows OS and networking issues.
• Handle escalated helpdesk tickets with urgency and precision.
• Manage and support Azure Virtual Machines and networking components.

Skills

Technical support for Windows OS

Support for Microsoft Azure

Support for Office 365

Troubleshooting Azure Virtual Machines

Documentation skills

Education

High School diploma or equivalent

Associate or bachelor's degree preferred

Tools

Technical support ticketing systems

Remote support tools

Job description

Where knowledge meets purpose. When the technology works, nobody notices. That's the goal. DuraServ is looking for a technically sharp Help Desk Support Specialist who resolves escalated issues fast, documents everything clean, and keeps the Microsoft stack running without friction.

What You'll Own

• Provide Tier II end‑user technical support for Windows OS, networking, and end‑user device issues.
• Deliver specialized support for Microsoft Azure, Office 365, and Dynamics 365 environments.
• Handle escalated helpdesk tickets with urgency and precision.
• Manage, troubleshoot, and configure Azure Virtual Machines, including configuration, monitoring, and ongoing support.
• Address and resolve Azure networking issues such as virtual networks, subnets, and VPN connectivity.
• Manage new user onboarding end‑to‑end: account set‑up, email, permissions, and cloud integration.
• Develop and maintain accurate technical documentation for procedures, troubleshooting steps, and system configurations.

Who You Are

• Technically fluent in the Microsoft stack: Azure, Office 365, and Dynamics 365.
• Strong diagnostician who isolates root causes and resolves issues at the source.
• Cloud‑competent, managing Azure VMs and networking components confidently.
• Clear communicator, explaining technical issues and resolutions to non‑technical end users.
• Documentation‑disciplined, producing current, complete, and usable procedures.
• Composed under volume, triaging multiple tickets without shortcuts.

Qualifications

• 3+ years combined experience in Windows OS, Microsoft Azure, and Microsoft 365 support.
• Demonstrated Tier II or higher support experience.
• Hands‑on experience with Azure Virtual Machines and Azure networking components.
• Proficiency with technical support ticketing systems and remote support tools.

Preferred

• High School diploma or equivalent; associate or bachelor's degree preferred.
• Experience supporting Microsoft Dynamics 365 environments.
• Familiarity with new user provisioning workflows.
• Microsoft certifications (AZ‑104, MS‑900, or equivalent).

Benefits

• Competitive compensation commensurate with experience.
• Full benefits package: medical, dental, vision, and 401(k) with company match.
• Company‑provided life insurance, short‑term and long‑term disability.
• Exposure to a national enterprise Microsoft stack across Azure, O365, and Dynamics 365.
• Stable, office‑based environment at DuraServ Corporate in Coppell, TX — no travel required.
• Team that values technical precision, documentation discipline, and getting it right the first time.
• Opportunity to be the IT infrastructure backbone for a growing national organization.

DuraServ is an Equal Opportunity Employer.