Azure & Microsoft 365 Help Desk Specialist

DuraServ; Coppell (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Company-provided life insurance

Job summary

DuraServ is seeking a Help Desk Support Specialist in Coppell, TX. In this role, you will provide Tier II technical support focused on Windows OS and the Microsoft stack, including Azure and Office 365. Responsibilities include handling escalated tickets, user onboarding, and maintaining technical documentation.

Your expertise in troubleshooting and cloud management is essential, and you'll work in a stable office environment with competitive compensation and benefits.

Qualifications

• 3+ years combined experience in Windows OS, Microsoft Azure, and Microsoft 365 support.
• Demonstrated Tier II or higher support experience.
• Hands-on experience with Azure Virtual Machines and Azure networking components.

Responsibilities

• Provide Tier II end-user technical support for Windows OS and networking issues.
• Handle escalated helpdesk tickets with urgency and precision.
• Manage and support Azure Virtual Machines and networking components.

Skills

Technical support for Windows OS

Support for Microsoft Azure

Support for Office 365

Troubleshooting Azure Virtual Machines

Documentation skills

Education

High School diploma or equivalent

Associate or bachelor's degree preferred

Tools

Technical support ticketing systems

Remote support tools

Job description

DuraServ is seeking a Help Desk Support Specialist in Coppell, TX. In this role, you will provide Tier II technical support focused on Windows OS and the Microsoft stack, including Azure and Office 365. Responsibilities include handling escalated tickets, user onboarding, and maintaining technical documentation.

Your expertise in troubleshooting and cloud management is essential, and you'll work in a stable office environment with competitive compensation and benefits.