Help Desk Support Service Specialist - Senior | IT Effectiveness - User Support Help Desk [NPS0[...]
ProSidian Consulting, LLC
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Benefits offered by this job
Job summary
Qualifications
- 5+ years of help desk support experience.
- Senior-level experience in systems administration.
- Experience with multi-tiered technical support systems.
- Experience with multi-tiered technical support in federal or state environments.
- Senior-level help desk experience with Microsoft technologies.
Responsibilities
- Provide senior-level technical support for complex IT issues.
- Oversee system administration tasks ensuring system availability.
- Lead Tier 1-3 IT support efforts.
- Assist with complex escalations to maintain efficiency.
Skills
Education
Tools
Job description
ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian services focus on the broad spectrum of Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital. We help forward-thinking clients solve problems and improve operations.
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies. Our solution-centric services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value.
ProSidian clients represent a broad spectrum of industries including but not limited to Aerospace And Telecommunications | Consumer Products, Services, And Retail | Development And Sustainability | DOD/Military | Energy, Resources, & Industrials | Financial Services | Government & Public Services | Information Technology, Media, And Telecommunications | Life Sciences & Health Care | Manufacturing And Operations | Nuclear and Environmental | Professional Services |, etc.
ProSidian Seeks a Help Desk Support Service Specialist - Senior | IT Effectiveness - User Support Help Desk on a Exempt [W2] Contract Contingent Basis Engagement Team | Analyst 3 Labor Category - Mid Level Exempt [W2] Professional aligned under services related to NAICS: 541519 located CONUS: Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC), located in Denver, Colorado.
Seeking Help Desk Support Service Specialist - Senior candidates with relevant Government And Public Services Sector Experience to support professional services engagement for Government And Public Services Sector Clients such as NPS.
JOB OVERVIEW
Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Senior) in the Government And Public Services Industry Sector focussing on IT Services Solutions for clients such as The Department of Interior (DOI | NPS) | DOI National Park Service (NPS) Information Resources (IR) Directive Generally Located In CONUS: Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC), located in Denver, Colorado. and across the Mid Atlantic Region.
Serve as a Help Desk Support Service Specialist - Senior and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities to Provide senior-level technical support for complex IT issues, including troubleshooting, diagnosis, and resolution for systems and networks.
Oversee system administration tasks ensuring system availability and efficiency.
Lead Tier 1-3 IT support efforts, providing advanced solutions for user requests and issues.
Assist with complex help desk escalations, providing senior-level technical expertise to maintain system efficiency.
Desired Qualifications For Help Desk Support Service Specialist - Senior | IT Effectiveness - User Support Help Desk Candidates:
Provide senior-level technical support for complex IT issues, including troubleshooting, diagnosis, and resolution for systems and networks.
Oversee system administration tasks ensuring system availability and efficiency.
Lead Tier 1-3 IT support efforts, providing advanced solutions for user requests and issues.
Assist with complex help desk escalations, providing senior-level technical expertise to maintain system efficiency.
Education / Experience Requirements / Qualifications
Bachelor’s degree in IT or related field, 5+ years of help desk support experience.
Senior-level experience in systems administration and support with certifications in MCSE.
Experience with multi-tiered technical support systems in a federal or state environment.
Senior-level help desk experience with certifications in Microsoft technologies.
CORE COMPETENCIES
- Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
- Leadership – ability to guide and lead colleagues on projects and initiatives
- Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
- Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
- Motivation – persistent in pursuit of quality and optimal client and company solutions
- Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
- Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
- Organization – ability to manage projects and activity, and prioritize tasks
BENEFITS AND HIGHLIGHTS
- Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives
- Group Health Insurance Health Benefits: Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis
- 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement.
- Vacation And Paid Time Off (PTO) Benefits: The flexibility of Paid Time Off (PTO) lets you set your own priorities.
- Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP).
- ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals.
- Performance Incentives: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes there are performance incentives associated with each new client that each employee works to pursue and support.
ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.
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