Help Desk Support/Network Administrator(Remote)

GovCIO; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

An established industry player is seeking a highly skilled Help Desk Support/Network Administrator to enhance the Veterans Affairs IT infrastructure. This fully remote position involves configuring and troubleshooting network hardware, implementing security measures, and providing technical guidance to users. You'll play a crucial role in ensuring smooth operations while collaborating with various teams. If you're passionate about transforming government IT and delivering innovative solutions, this opportunity is perfect for you.

Qualifications

• 5-8+ years of relevant experience in application support or development.
• Ability to obtain and maintain a Suitability/Public Trust clearance.

Responsibilities

• Configure, maintain, and troubleshoot network hardware.
• Implement security measures to protect data and ensure compliance.
• Manage backup solutions and ensure disaster recovery plans.

Skills

Problem-solving

Analytical abilities

Communication skills

Collaboration skills

Education

Bachelor’s degree in computer science

Bachelor’s degree in information technology

Bachelor’s degree in engineering

Tools

Network hardware (routers, switches, firewalls)

Agile methodologies

Project management tools

Job description

Overview

GovCIO is seeking a highly skilled Help Desk Support/Network Administrator to support a range of responsibilities that ensure the smooth operation of the Veterans Affairs IT infrastructure. The candidate will respond to user incidents and assist in resolving IT-related problems. This position is fully remote within the United States.

Please note: The contract has been awarded; however, this position remains unfunded and is contingent upon funding release.

Responsibilities

• Configure, maintain, and troubleshoot network hardware such as routers, switches, and firewalls.
• Monitor network performance and resolve connectivity issues.
• Implement security measures to protect data and ensure compliance with VA policies.
• Establish and configure user accounts and workstations to support organizational productivity.
• Maintain detailed documentation of system configurations and policies.
• Assist teams with network access, troubleshooting, and technical guidance.
• Manage backup solutions and ensure disaster recovery plans are in place.
• Set up and manage user accounts, passwords, and permissions.
• Maintain troubleshooting documentation and best practices.

Qualifications

Required Skills and Experience:

• Bachelor’s degree in computer science, information technology, engineering, or a related field with 5-8+ years of relevant experience, preferably in application support or development.
• Strong problem-solving and analytical abilities.
• Excellent communication and collaboration skills.

Preferred Skills and Experience:

• Strong interpersonal skills for collaboration with customers and internal teams.
• Familiarity with Agile methodologies and project management tools.
• Effective written and oral communication skills.

Security Clearance

• Ability to obtain and maintain a Suitability/Public Trust clearance.

Company Overview

GovCIO is a team passionate about transforming government IT. We deliver innovative IT services that improve government operations and citizen services. We seek great people to help us achieve these goals. We are an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, or veteran status.

Compensation

The posted salary range is USD $90,000 - $110,000 per year. The actual offer may vary based on factors such as location, experience, and internal equity. Compensation packages may include additional elements, discussed during hiring. Employment is at-will, and salary or benefits may be modified at any time.