Help Desk Specialist

Senior Market Sales, Inc.; Omaha (NE); On-site; USD 40,000 - 60,000; Full time

Job summary

Alliant Insurance Services, Inc. is seeking an IT Help Desk professional to perform installation, support, and maintenance of PCs and software across LAN/WAN environments.

You will assist users with software problems and hardware issues, ensuring efficient operation of centralized host systems. The role requires 2+ years of related experience, an associate degree in computer technology, and excellent communication and customer service skills.

Qualifications

• Associate's Degree in computer technology or equivalent combination of education and experience.
• Two (2) or more years related work experience; minimum 1 year in microcomputer hardware and peripherals repair with exposure to Microsoft network environment.
• Excellent oral and written communication skills; strong customer service and teamwork.

Responsibilities

• Provide technical support and resolve problems in a timely, courteous manner.
• Troubleshoot and document problems; guide resolution based on severity.
• Assist with hardware/software installations and PC maintenance, including VoIP issues.
• Monitor IT systems and communicate updates to users and management.

Skills

Communication skills

Customer service

Teamwork

Planning and organization

Education

Associate's Degree in computer technology

Tools

Microsoft Office

Job description

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.

As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.

More information is available at www.alliant.com .

SUMMARY

Responsible for performing a variety of tasks including acquisition, installation, and maintenance of personal computers and software with local area network and wide area network connections; provides installation and support of equipment connected to centralized host systems; assists the user community in software problem resolution; establishes and maintains personal computer parts inventory for supplies and computer-related materials.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists with technical support issues and responds to all problems in a timely, courteous manner;
• Troubleshoots, isolates, documents, and resolves problems reported by users; organizes problem resolution based on type and severity of outage;
• Informs users of progress and recommends a method to eliminate multiple calls on previously reported problems;
• Identifies problem trends and makes recommendations to management in order to minimize ongoing issues;
• Assists with hardware and software installations;
• Builds and maintains PC systems; performs quality analysis and follow-up;
• Assists with 1st and 2nd level support after normal business hours for all critical network systems;
• Identifies and differentiates between hardware and software problems to assist with problem identification and resolution;
• Initiates network troubleshooting and determination of appropriate escalation path;
• Communicates accurate technical information to management, support staff and users;
• Deploys and troubleshoots issues with VoIP Telephone system;
• Resolves and works proactively on virus issues and initiatives;
• Responds to a rapidly changing technical environment and the requirements of the user community;
• Keeps current and knowledgeable on all corporate-approved software, as well as general technological advances;
• Manages projects as assigned by the Helpdesk Manager;
• Performs other duties as assigned

EDUCATION / EXPERIENCE

• Associate's Degree in computer technology or equivalent combination of education and experience
• Two (2) or more years related work experience, minimum of 1 year experience in microcomputer hardware and peripherals repair and maintenance with previous exposure to Microsoft network environment

SKILLS

• Excellent oral and written communication skills
• Excellent customer service skills, including telephone and listening skills
• Ability to work within a team and to foster teamwork
• Good planning, organizational, and prioritization skills
• Proficient in Microsoft Office products

#LI-DR2

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.

Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to [e-mail]

For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits