Help Desk Role

TEKsystems; Missouri; On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off / PTO

Job summary

TEKsystems is seeking a Help Desk professional to be the first point of contact for IT incidents in a fully onsite contract role in Kansas City, MO. The position requires US citizenship and an active or interim DoD clearance, with support across Windows, M365, Active Directory, VPN, and devices.

Responsibilities include incident handling, ticket documentation, escalation when needed, and collaboration with internal teams. The role may include after-hours shifts and on-call duties.

Qualifications

• Experience in a help desk/service desk role with ticketing systems.
• Ability to troubleshoot Windows, M365, AD, VPN, and device issues.
• Strong communication and customer service skills.

Responsibilities

• Serve as the first point of contact for IT incidents and requests via phone, email, chat, and ticketing systems.
• Troubleshoot and resolve issues related to Windows, M365, AD, VPN, network access, and mobile devices.
• Document, close, and escalate tickets while maintaining ownership and customer communication.
• Monitor queues and ensure SLA adherence; maintain detailed troubleshooting documentation.
• Collaborate with Tier II/III or engineering teams for escalations.

Skills

Help desk support

Troubleshooting

Active directory

Technical support

Phone support

Service desk

IT help desk

Tools

Windows 10/11

Microsoft 365

Active Directory

Exchange Online

VPN technologies

Remote support tools

Job description

Job Description

****This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)****

***Because an active or interim DoD clearance is required, U.S. Citizenship is required***

Description

Serve as the first point of contact for IT-related incidents and service requests via phone, email, chat, and ticketing systems.

Troubleshoot and resolve issues involving:

• Windows operating systems
• Microsoft 365 applications
• Active Directory user accounts
• VPN connectivity
• Network access
• Mobile devices
• Printers and peripheral equipment

Create, update, document, and close tickets within the organization's IT Service Management platform.

Escalate unresolved incidents to appropriate Tier II, Tier III, or engineering teams while maintaining ownership and communication with customers.

Perform password resets, account provisioning, access management, and user onboarding/offboarding support.

Monitor ticket queues to ensure service requests are addressed within established SLA requirements.

Maintain detailed documentation of troubleshooting steps, resolutions, and customer interactions.

Support enterprise cybersecurity requirements by following established security policies and procedures.

Collaborate with internal teams to identify recurring issues and recommend process improvements.

Participate in shift rotations, after-hours support, or on-call activities as required.

Skills

Help desk support, Help desk, Service desk, Troubleshooting, Active directory, Technical support, Phone support

Top Skills Details

Help desk support,Help desk,Service desk,Troubleshooting,Active directory,Technical support,Phone support

Additional Skills & Qualifications

Working knowledge of:

• Microsoft Windows 10/11
• Microsoft 365 Suite
• Active Directory
• Exchange Online
• VPN technologies
• Remote support tools

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Kansas City, MO.

Pay and Benefits

The pay range for this position is $34.46 - $34.46/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kansas City,MO.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcom