Systems Support Technician

TEKsystems; Frankfort (KY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

TEKsystems is seeking a Help Desk / Service Desk Analyst to provide first-level technical support, respond to user inquiries, document incidents, and route issues to the correct teams. You will assist with account administration, password resets, onboarding/offboarding, and maintain support documentation with a strong focus on customer service.

This contract role in Frankfort, KY offers evening/weekend coverage as needed, and a hybrid/remote work arrangement after the initial training period.

Qualifications

• 1 to 3 years of experience in a technical support, help desk, service desk, or customer support environment.
• Experience troubleshooting desktop, application, account access, and general technology issues.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced support environment.
• Demonstrated commitment to customer service and problem resolution.

Responsibilities

• Respond to incoming support requests via phone, email, and ticketing systems.
• Accurately document incidents, service requests, resolutions, and updates in a service management platform.
• Perform initial troubleshooting and analysis of hardware, software, application, and access-related issues.
• Escalate and route requests to the appropriate technical teams when necessary.
• Monitor ticket status and follow established service level expectations to ensure timely resolution.
• Assist with user account administration, including account creation, access modifications, password resets, and account deactivation.
• Support employee onboarding and offboarding activities by provisioning and removing system access.
• Maintain support documentation, knowledge articles, and operational procedures.
• Deliver professional customer service while assisting internal and external users.
• Participate in evening or weekend coverage as needed.
• Perform additional duties as assigned.

Skills

Help Desk Support

Service Desk Operations

Technical Troubleshooting

Customer Service

Desktop Support

Remote Support

Ticket Management

User Account Administration

Access Management

Password Resets

Application Support

Hardware Support

Incident Management

Call Center Support

Documentation & Knowledge Management

Problem Resolution

Communication Skills

Job description

• Password Resets

Help Desk / Service Desk Analyst

Summary

TEKsystems needs a service desk analyst provide first-level technical support by responding to user inquiries, documenting incidents and service requests, performing initial troubleshooting, and ensuring issues are routed to the appropriate support teams. Assist with request tracking, account administration, and maintaining support documentation while delivering excellent customer service.

Key Responsibilities

• Respond to incoming support requests via phone, email, and ticketing systems.
• Accurately document incidents, service requests, resolutions, and updates in a service management platform.
• Perform initial troubleshooting and analysis of hardware, software, application, and access-related issues.
• Escalate and route requests to the appropriate technical teams when necessary.
• Monitor ticket status and follow established service level expectations to ensure timely resolution.
• Assist with user account administration, including account creation, access modifications, password resets, and account deactivation.
• Support employee onboarding and offboarding activities by provisioning and removing system access.
• Maintain support documentation, knowledge articles, and operational procedures.
• Deliver professional customer service while assisting internal and external users.
• Participate in evening or weekend coverage as needed.
• Perform additional duties as assigned.
  
  
  

Required Qualifications

• 1 to 3 years of experience in a technical support, help desk, service desk, or customer support environment.
• Experience troubleshooting desktop, application, account access, and general technology issues.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced support environment.
• Demonstrated commitment to customer service and problem resolution.
  
  
  

Preferred Experience

• Supporting end users in a corporate or enterprise environment.
• Managing user accounts and access permissions.
• Performing password resets, account maintenance, and onboarding/offboarding activities.
• Working with service request and incident management processes.
• Providing remote and phone-based technical support.
• Supporting operating systems, productivity applications, and desktop hardware.
  
  
  

Key Skills

• Help Desk Support
• Service Desk Operations
• Technical Troubleshooting
• Customer Service
• Desktop Support
• Remote Support
• Ticket Management
• User Account Administration
• Access Management
• Password Resets
• Application Support
• Hardware Support
• Incident Management
• Call Center Support
• Documentation & Knowledge Management
• Problem Resolution
• Communication Skills
  
  
  

Schedule: Monday-Friday, standard business hours with occasional evening/weekend coverage as needed

Work Arrangement: Hybrid/Remote after initial training period

Job Type & Location

This is a Contract position based out of Frankfort, KY.

Pay And Benefits

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Frankfort,KY. Application Deadline This position is anticipated to close on Oct 7, 2026.
  
  
  

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.