Help Desk Representative- Part Time

Action Target; Provo (UT); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Flexible Part Time position

Disounts on firearms and gear

Industry perks with partner discounts

Job summary

Action Target is seeking a part-time Help Desk Representative in Provo, UT. You will support the organization''s LAN/WAN users, troubleshoot hardware and software, and assist in maintaining mixed Windows and Linux environments. This role offers a flexible schedule and a chance to grow within a welcoming team.

Ideal candidates are IT-oriented students with hands-on experience, customer communication skills, and a proactive mindset to resolve issues quickly and effectively.

Qualifications

• 3 months related experience in IT or help desk.
• 3rd or 4th year IT student actively pursuing a degree.
• Strong customer communication and writing skills.

Responsibilities

• Install, configure, test, deploy, and support hardware and software.
• Maintain and administer LAN/WAN systems.
• Provide user provisioning and help desk support for network and software systems.
• Troubleshoot hardware and software issues and coordinate with teams.
• Document IT policies and procedures.

Skills

Windows

Active Directory

Linux

Communication

Customer Service

Problem Solving

Reliability

Attention to Detail

Teamwork

Education

Pursuing IT-related degree

Tools

Windows

Active Directory

Linux

Job description

Help Desk Representative- Part Time

Regular Part Time Technical Provo UT, Provo, UT, US

Who is Action Target?

Action Target has the creativity and drive to develop innovative new firearms training technology, the experience to properly apply that technology to solve today’s training problems, and the dedication to provide the best ongoing service and support in the industry!

What is in it for you?

• Flexible Part Time position
• A pretty cool industry where you will get to work with and interact with some cool people
• Competitive wages- We look at the market to ensure we pay our employees what they are worth!
• A chance to grow in a positive working environment with an outstanding team and make a difference
• Industry Perks- As a community of outdoor and shooting enthusiasts, we are passionate about our gear. Working with our industry partners we have obtained discounts for our employees on firearms, targets, optics, range passes, and many other products.

What will you be doing?

As a member of the IT team, you will install, configure, test, deploy, maintain, troubleshoot, and support hardware and software for the organization’s LAN and WAN users in a mixed Windows & Linux environment. May assist in network modeling, analysis, planning, security, and coordination between network and data communications hardware and software. May perform necessary maintenance to support systems availability.

Some of your day-to-day tasks?

• Maintain and administer computer systems and related computing environments including computer hardware, systems software, application software, hosted software, and all configurations
• Perform data backups and disaster recovery
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Configure, monitor, and maintain desktop applications
• Confer with system users about how to solve existing system problems
• Analyze equipment performance records to determine the need for repair or replacement
• User provisioning for network and telecom systems, and internal and external software systems including email.
• Gather data about customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements
• Assist in documenting and implementing IT policies and procedures

What do you need to be able to do?

Education

3 rd or 4 th year student actively pursuing a degree in an IT or related field

Experience

3 months related experience

Computer Skills

• Windows installation and configuration - Windows operating system and applications installation and configuration
• Microsoft Active Directory - Support and maintain Microsoft Active Directory
• Linux - Basic proficiency in Linux
• Communication skills - Ability to communicate effectively with customers both verbally and in writing. Must demonstrate competency in writing emails, letters, and documents
• Customer Oriented - Ability to take care of the customer’s needs while following company procedures
• Detail Oriented - Ability to pay attention to the minute details of a project or task
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
• Reliability - Dependable and trustworthy
• Self-motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her drive and initiative.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information
• Working Under Pressure - Ability to complete assigned tasks under stressful situations

Action Target is proud to be an equal opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.