Help Desk Manager

V Group Inc.; Florida; Remote; USD 95,000 - 140,000; Full time

Job summary

V Group Inc. in the United States (Remote) seeks a Systems Software Manager/Supervisor to lead the implementation, operation, and support of enterprise technology services for Florida Virtual School (FLVS). The role oversees servers, networks, security, and business IT systems, guiding a team and coordinating with vendors and stakeholders.

You will provide weekly project status updates, drive process improvements, and ensure timely delivery of IT initiatives aligned with organizational goals.

Qualifications

• Bachelor’s degree in Computer Science or Information Systems or an equivalent combination of education and experience.
• Six years of experience supporting enterprise-class technology systems.
• Three years of supervisory experience.
• Experience with ERP/CRM/HRIS and IIS configurations in Windows environments.

Responsibilities

• Provide leadership for the implementation, operation, and support of infrastructure services including servers, networks, and telephony devices.
• Oversee second-tier support for enterprise technology systems.
• Lead recommendations to improve systems support processes and efficiency.
• Develop relationships with internal teams and external vendors; manage vendor relationships.
• Analyze performance and address deficiencies; implement process improvements.
• Review staffing, performance, and resource needs; advise on hiring and promotions.
• Direct staff during testing, monitoring, and installation of major system releases.
• Provide weekly status reports on projects and initiatives.

Skills

IT management

Enterprise systems

Windows Server

IIS

Vendor management

Supervisory experience

ERP/CRM/HRIS exposure

Education

Bachelor’s Degree in Computer Science or Information Systems

Tools

IIS configuration

SQL/RDBMS familiarity

Job description

For more details, please connect with Kajal Verma at [e-mail] or call at 609-564-2786.

End Client: Florida Virtual School (FLVS), Florida

Job Title: Systems Software Manager/Supervisor

Duration: 12+ Months

Location: Remote

Position Type: Full-Time

Interview Type: Video/Zoom Interview

Ceipal ID: SFL_HD400_KV

Job Code: RFQ27-2703905P01-MGRSS-XXXXXX/7400

Scope of Project

The Manager leads and provides subject matter expertise for the implementation, operation, and support of enterprise technology services and related applications. The Manager is charged with being responsible for all technology systems related used in the daily business of the organization; this may include systems such as telephones, voicemail, automated call direction, local and wide area networks, Internet services, technology security appliances, file, database and application servers and related business applications such as email, anti-virus, network security, monitoring and line of business software applications. The Manager provides leadership in these areas and will provide direct consultative support to the Director, IT Services and manage designated IT vendor relationships.

Responsibilities

• Provide leadership role in the implementation, operation and support of infrastructure services; including server, network and telephony devices and related applications
• Provide leadership for 2nd tier support for technology systems within the enterprise
• Lead recommendations for enhancing approaches for systems support services
• Develop and manage effective working relationships with other departments, groups and personnel within the organization and with vendors
• Analyze performance of technology systems and take action to correct deficiencies
• Participate in the development and implementation of processes that improve efficiency and enhance productivity
• Review workload and staffing requirements, make recommendations regarding employment, promotions, salary adjustments, and termination
• Direct staff and the activity of others during the testing, monitoring and installation of new systems and major system releases
• Perform employee counseling and work performance evaluations as required
• Provide a minimum of weekly status report update for current projects
• Manage, control, direct, and supervise assigned direct reports, including general leadership, planning, organizing, and reviewing
• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
• All work responsibilities are subject to having performance goals and/or targets established

Required/Preferred Skills

• Bachelor’s Degree in Computer Science, or Information Systems, or equivalent combination of education and relevant experience
• Six years supporting enterprise-class technology systems
• Six years Microsoft operating systems experience
• Three years of supervisory experience
• Six years implementation and support of business technology systems
• Demonstrable hands-on experience in technology systems support processes in multiple hardware and software environments
• Experience with setup, configurations, and support of specific technology systems including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resources Information Systems (HRIS)
• Specific experience with setup and configuration of applications utilizing Internet Information Services (IIS) in a Windows Server environment
• Ability to work with and through people to establish goals, objectives, and action plans
• Thorough knowledge of technology solutions for the Internet; hand held devices; personal computers; and networks
• Ability to quickly learn business and manage end-user expectations and effectively manage time, resources, and deadlines
• Ability to drive quality into the company culture by contributing to internal initiatives
• Understanding of RDBMS concepts, preferred

V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector, Enterprise Solutions, Professional Services, Ecommerce, Projects, and Products. Within Public Sector business unit, we cater IT Professional Services to Federal, State and Local. We have multiple awards/ contracts with 30+ states, including but not limited to NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, NM, VT, and WA.

If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

Please share my contact information with others working in Information Technology.

Website: https://www.vgroupinc.com/publicsector

LinkedIn: https://www.linkedin.com/company/v-group/

Facebook: https://www.facebook.com/VGroupIT

Twitter: https://www.twitter.com/vgroupinc