Help Desk Lead – DoD IT Support & Security

Paragon Technology Group, Inc.; Norfolk (VA); On-site; USD 85,000 - 120,000; Full time

Job summary

Paragon Technology Group, Inc. seeks an Information Technology Help Desk Lead to support USTRANCOM's JECC in Norfolk, VA. The role combines hands-on technical expertise with supervision of a 5-7 person Help Desk team and incident response duties.

The position covers Windows-based environments, account provisioning, inventory control, after-hours support, and close coordination with military and civilian staff. A Secret clearance and relevant certifications are required.

Qualifications

• 3+ years of Help Desk experience in Windows environments
• Current Secret security clearance required
• Security certifications: Cloud+, GICSP, SCCP, GSEC, CASP+, CCNP Security
• At least 2 years of military staff experience (senior level)
• 2+ years of NIPR/SIPR credentialing experience

Responsibilities

• Provide full-range computer and systems support for user requests, devices, and software
• Supervise a 5-7 person Help Desk cadre; manage priorities and ticket queues
• Support after-hours on-call incident response and holidays
• Manage access accounts and role-based privileges
• Oversee inventory control and deployment kit management
• Communicate effectively with military, civilian, and contractor personnel at all levels

Skills

Help Desk

Security Clearance

Certifications

Military Staff Experience

NIPR/SIPR Credentialing

TS/SCI Eligible

Education

Bachelor's Degree in related field

Job description

Paragon Technology Group, Inc. seeks an Information Technology Help Desk Lead to support USTRANCOM's JECC in Norfolk, VA. The role combines hands-on technical expertise with supervision of a 5-7 person Help Desk team and incident response duties.

The position covers Windows-based environments, account provisioning, inventory control, after-hours support, and close coordination with military and civilian staff. A Secret clearance and relevant certifications are required.