Help Desk Intern

Langan Engineering & Environmental Services; Parsippany-Troy Hills (NJ); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Flexible work schedules

Training programs

Job summary

Langan is seeking a Help Desk Intern or Co-op to join its IT team in Parsippany, NJ. This individual will serve a key function in troubleshooting technical issues and repairing and maintaining all types of computer and peripheral hardware.

In this role, you will have the opportunity to work on exciting projects and work in a team environment while gaining practical experience. Ideal candidates are IT or CS students, able to work at least 25 hours weekly, with strong communication and customer

Qualifications

• Working toward a degree in Information Technology, Computer Science or related field.
• Ability to commit to at least 25 hours per week during fall semester.
• GPA of 3.0 or higher preferred.
• Excellent communication, written and verbal.
• Detail-oriented with strong customer service skills.
• Able to work independently and in a team environment.
• May travel to satellite offices for on-site support.
• Programming and/or networking experience is a plus.
• Data entry, inventory and video editing experience preferred.

Responsibilities

• Set up and repair PCs and peripherals.
• Perform software installations.
• Minor printer repair and support.
• Provide telephone, email, and live chat technical support.
• Perform other duties as requested.

Skills

Customer service

Communication skills

Teamwork

On-site support

Networking basics

Education

Information Technology / Computer Science degree

Tools

Windows

Remote support tools

Job description

Langan provides expert land development engineering and environmental consulting services for major developers, renewable energy producers, energy companies, corporations, healthcare systems, colleges/universities, and large infrastructure programs throughout the U.S. and around the world. Our employees collaborate seamlessly among 50+ offices and gain valuable hands‑on experience that fosters career growth. Langan culture is entrepreneurial from advancing innovative technical solutions, to participating in robust training and knowledge sharing, to making progressive change within the communities we live and work.

Consistently ranked among the top ten “Best Firms to Work For” and Engineering News-Record’s top 50 firms worldwide, Langan attracts and retains the best talent in the industry. Employees thrive at Langan, a firm that fosters an inclusive and supportive work environment for all; prioritizes wellbeing, health, and safety; encourages volunteerism and philanthropy; offers workplace flexibility, along with carbon‑neutral office spaces; and empowers individuals to contribute their skills and knowledge to make impactful contributions.

Job Summary

Langan is seeking a Help Desk Intern or Co‑op to join its collaborative Information Technology team in Parsippany, NJ. This individual will serve a key function in troubleshooting technical issues and repairing and maintaining all types of computer and peripheral hardware. In this role, you will have the opportunity to work on exciting projects and work in a team environment while gaining practical experience.

Job Responsibilities

• Set up and repair PCs and peripherals;
• Perform software installations;
• Minor printer repair and support;
• Occasionally provide telephone, e‑mail, and live chat technical support; and
• Perform other duties as requested.

Qualifications

• Student actively pursuing a degree in Information Technology, Computer Science or related field;
• Ability to work at least 25 hours/week during the fall semester;
• Minimum GPA of 3.0 preferred;
• Excellent communication skills, written and verbal;
• Strong attention to detail with excellent customer service skills;
• Ability to effectively work independently and in a team environment;
• Ability to potentially travel to satellite offices to provide on‑site support;
• Programming and/or networking experience a plus; and
• Data entry, inventory and video editing experience preferred.

Langan does not provide housing or relocation assistance for internship/co‑op positions.

• Langan offers employee resource groups; flexible work schedules; extensive training; wellness programs; buddy and mentoring programs; and much more!

Langan is committed to providing equal employment opportunities to all qualified applicants and employees, including individuals with disabilities and protected veterans. We believe that an inclusive workplace is essential for the well‑being and success of our employees.

Pay Range

$20 — $23 USD

Certain US jurisdictions require Langan to include an estimate of salary or hourly ranges. Actual compensation may vary based on factors such as related work experience, location, market conditions, education/training, certifications and other credentials, as well as applicable knowledge and skills. Certain roles may be eligible for overtime and participation in the firm's annual bonus and performance review program. Bonuses are discretionary and based on individual job performance and the profitability of the firm. Employees are also eligible to receive up to 20 days of paid vacation time, 10 days of paid sick time and 10 paid holidays throughout the year. Eligibility and actual paid time off may vary based on local law and factors such as hours worked, related work experience and level.

Please review our Applicant Privacy Notice at Collection to understand how we collect, use, and retain your personal information: https://www.langan.com/langan-notice-at-collection