Help Desk Field Technician

Cayuse Holdings; Edison (NJ); On-site; USD 55,104 - 68,880; Part time

Job summary

Cayuse Holdings seeks a Help Desk / Field Technician to provide onsite and remote IT support for Credit Union branches and corporate offices. The role involves travel to branches for installations, routine maintenance, and rapid problem resolution, ensuring minimal downtime across multiple locations.

Responsibilities cover Windows workstations, printers, networking gear, banking software, Office 365, VPN, and MFA; you will document issues in the ticketing system, communicate with staff, and

Qualifications

• 8+ years of experience in IT support or field service.
• Strong troubleshooting of Windows OS and Active Directory.
• Experience with Office 365 and VPN remote access.
• Familiarity with financial software or security policies is a plus.
• Ability to travel between locations.

Responsibilities

• Provide Level 1 and Level 2 support via phone, email, and ticketing.
• Travel to branches for onsite troubleshooting and installations.
• Install and configure workstations, printers, networking gear.
• Enforce security best practices and regulatory compliance.

Skills

Windows OS

Active Directory

Office 365

Remote desktop support

Networking basics

Customer service

Education

A+ Certification

Network+ Certification

Security+ Certification

Tools

IT ticketing system

VPN clients

Remote desktop tools

Job description

Overview

JobTitle: Help Desk Field TechnicianLocation: Edison, NJ

Job Type:Independent Contract (Contractor / Non-Employee)StartDate:ASAP

Pay Rate:$40-50/hr 1099 / C2C

Contract Length: 12+ Months

Job Summary:

We are seeking a Help Desk / Field Technician to provide onsite and remote IT support for our Credit Union branches and office locations. The ideal candidate will be responsible for troubleshooting hardware, software, and network issues, assisting employees with technical problems, and maintaining IT infrastructure. This role requires travel to branch locations for onsite support and installations.

Responsibilities

Key Responsibilities:

Help Desk Support:

• Provide Level 1 and Level 2 support for Credit Union employees via phone, email, and ticketing system.
• Troubleshoot and resolve issues related to Windows-based systems, printers, peripherals, and banking software.
• Assist users with Microsoft Office, email, VPN, and remote access.
• Document and track issues in the IT ticketing system and elevate complex problems as needed.

Field Support & Installations:

• Travel to branch locations for onsite troubleshooting, repairs, and IT setup.
• Install and configure workstations, printers, networking equipment, and peripherals.
• Perform basic network troubleshooting (e.g., checking connectivity, patching cables, resetting routers/switches).
• Assist with new branch openings, IT relocations, and equipment upgrades.

Security & Compliance:

• Ensure all IT systems comply with financial, security policies and industry regulations.
• Assist in deploying security patches, antivirus, and updates to endpoints.
• Enforce best practices for password management, multi-factor authentication (MFA), and secure access.

Qualifications

Qualifications & Skills:

• 8+ years of experience in IT support, help desk, or field service roles.
• Strong troubleshooting skills with Windows OS, Active Directory, Office 365, and remote desktop support.
• Basic knowledge of networking (TCP/IP, switches, routers, Wi-Fi, VPNs).
• Experience with ticketing systems and IT documentation.
• Familiarity with financial software, financial applications, or security policies is a plus.
• Ability to work independently, prioritize tasks, and travel between locations as needed.
• Strong customer service skills with excellent verbal and written communication.
• A+ Certification or equivalent experience required; Network+, Security+, or MCP preferred.

Work Environment & Travel:

• Onsite and fieldwork in branches
• Must have a valid driver's license and reliable transportation.
• Ability to lift and carry IT equipment (up to 50 lbs).

Pay Range

USD $40.00 - USD $50.00 /Hr.