Help Desk Clerk

Weis Markets; Sunbury (Northumberland County); On-site; USD 10,000 - 60,000; Part time

Job summary

Weis Markets is hiring a Help Desk Clerk to provide critical IT support to pharmacy locations. This part-time role requires a high school diploma and three years of pharmacy experience. Successful candidates will demonstrate strong problem-solving skills and clear communication abilities.

Qualifications

• 3 years of pharmacy experience or training preferred.
• Ability to communicate clearly with store staff.
• Skills in diagnosing hardware and software issues.

Responsibilities

• Provide frontline support to pharmacy locations.
• Diagnose and facilitate resolutions for IT issues.
• Assist with updates, patches, installations, and maintenance.

Skills

Problem Solving

Technical Support

Communication

Education

High School diploma or GED

Job description

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Join to apply for the Help Desk Clerk role at Weis Markets

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Location Address:

1000 S. 2nd Street

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

The associate is responsible for the functions below, in addition to other duties as assigned:

• Provide frontline support to pharmacy locations by logging and managing tickets. Will include opening, updating, and monitoring service tickets to resolution.
• Collaborate with IT, operations, or third-party vendors to address system or equipment issues.
• Diagnose and facilitate resolutions with other departments for hardware, software, network, and printer issues.
• Communicate updates and resolutions clearly to store staff.
• Assist with updates, patches, installations, and routine maintenance of workstations and basic infrastructure.
• Track recurring problems and escalate as needed to ensure long-term solutions.
• Assist in maintaining support documentation and workflow procedures.
• Analyze, resolve, anticipate, and prevent system problems.
• Support communication and connectivity between systems.
  
  

Qualification Requirements

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education And Experience

High School diploma or General Education degree (GED) and three (3) years of pharmacy experience or training related field or equivalent.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Retail

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