Help Desk Analyst — Secret Clearance IT Support

Agile Defense, LLC; Quantico (VA); On-site; USD 50,000 - 65,000; Full time

Job summary

Agile Defense, LLC is looking for a Help Desk Analyst in Quantico, VA. This position provides support to internal and external customers, addressing issues related to computer systems, software, and hardware. Candidates should have a minimum of 2 years in a help desk role and possess excellent communication skills.

The Help Desk Analyst will monitor requests, resolve incidents, and ensure quality service delivery in both unclassified and classified environments.

Qualifications

• Minimum of 2 years of experience in a help desk or technical support role, providing assistance to end users.
• Demonstrated strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Provide service desk support to all customer IT groups for unclassified and classified services.
• Monitor and respond to support requests via phone, email, and ticketing system.
• Coordinate with customers and IT teams to resolve incidents and problems.

Skills

Analytical skills

Problem-solving ability

Communication skills

Windows operating systems

Microsoft Office Suite

Remedy Ticketing System

Education

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE)

ITILv4

Job description

Agile Defense, LLC is looking for a Help Desk Analyst in Quantico, VA. This position provides support to internal and external customers, addressing issues related to computer systems, software, and hardware. Candidates should have a minimum of 2 years in a help desk role and possess excellent communication skills.

The Help Desk Analyst will monitor requests, resolve incidents, and ensure quality service delivery in both unclassified and classified environments.