Help Desk Analyst (Onsite/ In-Office)

James Perse Los Angeles; California; On-site; USD 71,635,000 - 107,453,000; Full time

Job summary

James Perse Los Angeles is hiring a Help Desk Analyst to deliver first-line IT support at the Marina del Rey base and surrounding LA offices. The role focuses on rapid incident response, device setup, and ongoing IT process improvements.

The ideal candidate has 2+ years in IT/help desk, strong Windows and Mac support skills, and experience with LAN concepts, MS Office, and mobile device support. Some travel may be required and a Bachelor’s degree or equivalent is expected.

Qualifications

• Two years IT or call center experience.
• Strong PC/peripheral knowledge in a networked environment.
• Windows 10 and Mac OSX support experience.
• LAN support including Ethernet, TCP/IP, DHCP and DNS.
• MS Office 2010/2016/365 proficiency.
• Knowledge of iPad/iPhone in corporate settings.
• Remote access support experience.
• Clear communication and organizational skills.
• Bachelor’s degree or equivalent experience; certifications preferred.

Responsibilities

• Provide first-tier computer and software support on-site and by phone.
• Respond promptly to support calls and document updates.
• Set up and maintain PCs, OS and software installations.
• Troubleshoot network connectivity issues.
• Manage PC-based apps and antivirus software.
• Inventory hardware, software, and warranties.
• Document IT support processes and provide weekly status updates.
• Assist with endpoint moves/adds/changes and travel as needed.

Skills

PCs and peripherals in a networked env

MS Windows 10 support

Mac OSX support

LAN support (Ethernet, TCP/IP, DHCP,/D

MS Office 2010/2016/365

Mobile device support (iPad/iPhone)

Remote access support

Excellent interpersonal skills

Education

Bachelor's Degree in Information Systems or related field

CompTIA A+ or MCP certification (preferred)

Tools

Teamwork POS

Shopify POS

Full Circle ERP

Job description

WE ARE CURRENTLY HIRING A HELP DESK ANALYST IN MARINA DEL REY, CA

OBJECTIVE OF THE POSITION

Through the role modeling of company behaviors, the help desk analyst is responsible for providing technical assistance and support to users with IT related issues.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

• Provide first-tier computer and software support to users on-site and via telephone with a positive, friendly attitude while providing outstanding customer service.

• Provide timely response and follow-up to all support calls.

• Record daily updates and tracking information.

• Perform PC setup and maintenance, including operating system and software installation.

• Perform network connection troubleshooting to isolate and resolve problems.

• Perform maintenance and administration of PC based applications including anti-virus software, and other department-specific applications.

• Catalog and maintain PC and laptop hardware, software and warranty inventory.

• Document and update all IT support processes on a continual basis.

• Provide weekly status report on open and resolved issues.

• Maintain confidentiality with regard to the information being processed, accessed, or stored.

• Handles moves/adds/changes of endpoints, networking equipment, and associated cabling.

• Drive vehicle/travel to other offices/locations to pick up, deliver, and store computer equipment as needed or assigned.

• Perform any other duties related to Information Technology as assigned.
  QUALIFICATIONS :

• A minimum of two years of experience working in an IT or call center department (or a combination of both).

• Strong understanding of PCs and peripherals in a networked environment.

• MS Windows 10 and Mac OSX support experience.

• LAN support experience, including Ethernet, TCP/IP, DHCP, and DNS.

• Strong working knowledge of MS Office Suites 2010, 2016 and 365.

• Experience using and supporting iPad and iPhone devices in corporate environments.

• Remote access support experience.

• Excellent interpersonal skills, including verbal and written communication, superb listening and follow-up abilities.

• Exceptional organizational skills.
  EDUCATION &/or EXPERIENCE:

• A Bachelors Degree in Information Systems, Business Administration, or technical school certificate/diploma, or equivalent experience.

• CompTIA A+ or MCP certification preferred, but not required.
  Job conditions: Job may require hours that may exceed 8 hours per day and/or 40 hours per week to complete priority projects. Job pressure exists in the balancing of a variety of projects and numerous simultaneous deadlines. The home base would be primarily Marina del Rey with occasional travel to the LA area.
  LANGUAGE SKILLS:

• Ability to read, write and speak English including speaking to groups of varying sizes.
  MATHEMATICAL SKILLS:

• Ability to work with mathematical concepts such as probability and statistical inference
  REASONING ABILITY:

• Job is frequently varied and often includes new or unique work assignments involving a moderate to high degree of complexity. Variety is seen working with styles requiring different fabrics and processes. Complexity is found in optimizing a number of factors involved with production planning and multiple conflicting priorities.
  COMPUTER SKILLS:

• Must be proficient in MS Office products including: Word, Excel, Outlook, Power Point.

• Experience with Teamwork POS or Shopify POS preferred, but not required.

• Knowledge of Full Circle ERP desired, but not required.
  PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to stand; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
  WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job may require hours that may exceed 8 hours per day and/or 40 hours per week to complete priority projects. Job pressure exists in the balancing of a variety of projects and numerous simultaneous deadlines.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

PAY TRANSPARENCY

This position pays $25.00 per hour.

JAMES PERSE was founded in the late 199’s in Los Angeles, California by its eponymous designer. James’ signature design philosophy and aesthetic – the pairing of elegance and sophistication with simplicity and comfort – is borne from his passion for minimalist architecture and (as a Los Angeles native) his intimate familiarity with west coast indoor / outdoor living and the casual clothing inspired by it. This approach has been applied to each step in developing the JAMES PERSE brand, which has become synonymous with Southern California life and style.

At the Company’s inception, James’ mission was to bring an elevated look and feel to unique baseball caps and basic tees. Two decades later, the Company has expanded to producing full lines of its famously soft and meticulously constructed modern classics for men and women, as well as home furnishings, accessories, and limited edition goods. Our collections are sold in over 70 JAMES PERSE boutiques, as well as in fine department and specialty stores around the world.

Our employees are smart, creative, passionate, and service-driven individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences, and support policies and practices that prohibit discrimination against any person because of race, color, national origin, religion, gender, gender identity, age, marital status, disability, sexual orientation, or any other characteristic protected by applicable law.

JAMES PERSEoffers competitive benefits packages, including health, dental, and vision insurance, life insurance,short-term andlong-term disability insurance,flexible spending accounts,an employee assistance program, paid vacation,paid sick time,a retirement savings planwith company match,and a generous employee discount.

We appreciate your interest in our company and look forward to hearing from you.