Help Desk Analyst(Local to MI)

American business solutions inc; Dimondale (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

American business solutions inc in Michigan (Dimondale) is seeking a motivated IT Helpdesk professional to resolve Tier 1 tickets, assist users across the organization, and provide frontline IT support. You will triage issues, document steps, and escalate where appropriate to maintain business continuity.

The ideal candidate has 2–3+ years experience in Tier 1 IT Helpdesk, service administration, and IT troubleshooting, plus an IT-related associate degree.

Qualifications

• 2-3+ years of Tier 1 IT Helpdesk experience.
• 2-3+ years of Service Administration experience.
• 2-3+ years of IT Troubleshooting experience.
• Associates degree in IT related field.

Skills

Tier 1 IT Helpdesk

Service Administration

IT Troubleshooting

Education

Associate's degree (IT related)

Tools

Motorola systems

Job description

Requirements

• 2-3+ years of previous Tier 1 IT Helpdesk experience
• 2-3 + years of previous Service Administration experience
• 2-3+ years of IT Troubleshooting experience
• Associate's degree (must be IT related)

Preferred Skills

• Previous IT related experience using Motorola
• Prior military experience in the radio field

Skills :

2-3+ years of previous Tier 1 IT Helpdesk experience 2-3 + years of previous Service Administration experience 2-3+ years of IT Troubleshooting experience