Help Desk Analyst

AllianceIT Inc; Michigan; On-site; USD 42,000 - 60,000; Full time

Job summary

AllianceIT Inc is seeking an IT support professional in Michigan to provide Tier 1 helpdesk and service administration with strong troubleshooting skills. The role requires 2–3+ years of hands-on experience and an IT-related associate degree.

The candidate should be comfortable working with ticketing systems, hardware and software support, and radio systems such as Motorola equipment. This role is based in the United States, with on-site responsibilities in Michigan.

Qualifications

• 2–3+ years of Tier 1 IT Helpdesk experience.
• 2–3+ years of Service Administration experience.
• 2–3+ years of IT Troubleshooting experience.

Skills

Tier 1 IT Helpdesk

Service Administration

IT Troubleshooting

Education

Associate’s degree (IT Related)

Tools

Ticketing Systems

Hardware & Software Support

Radio Systems

Motorola

Job description

• 2–3+ years of previous Tier 1 IT Helpdesk experience
• 2–3+ years of previous Service Administration experience
• 2–3+ years of IT Troubleshooting experience
• Associate’s degree (IT Related)

Preferred

• IT Certifications (A+, CISCO Routing, Security+, SANS*)
• Previous IT-related first responder experience using Motorola
• Prior military experience in the radio field

Primary Skills:

Tier 1 IT Helpdesk, Service Administration, IT Troubleshooting, Technical Support

Secondary Skills:

Ticketing Systems, Incident Management, Hardware & Software Support, Technical Phone Support, IT Certifications, Motorola, Radio Systems