Help Desk Analyst II: Frontline IT Support & Service

Willis-Knighton-Health-System; Shreveport (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

The Help Desk Analyst II at Willis-Knighton Health System in Shreveport, LA provides first-level hardware and software support, including password resets, delivering Five-Star customer service to end users via phone, email, or self-service tickets.

Strong problem-solving, communication, and teamwork are essential, with proactive issue resolution and thorough documentation in the ticketing system to support service desk goals.

Qualifications

• Requires problem-solving skills and strong communication.
• Teamwork and customer-service orientation are essential.
• Proficiency with Microsoft Office applications is required.

Responsibilities

• Provide first-level hardware and software support, including password resets, via phone, email, or self-service tickets.
• Document resolutions and actions in the ticketing system for final resolution and customer update.
• Escalate to higher tiers when needed and ensure SLAs are met.

Skills

Problem-solving

Teamwork

Customer service

Communication

Education

High school diploma

Tools

Meditech Expanse

Microsoft Office Suite

Galactica

Job description

The Help Desk Analyst II at Willis-Knighton Health System in Shreveport, LA provides first-level hardware and software support, including password resets, delivering Five-Star customer service to end users via phone, email, or self-service tickets.

Strong problem-solving, communication, and teamwork are essential, with proactive issue resolution and thorough documentation in the ticketing system to support service desk goals.