Help Desk Analyst I - Tech Support & Customer Care

Mbi Llc; Wilmington (DE); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology services company in Wilmington seeks a skilled technical support professional. The ideal candidate will have 1 to 3 years of experience in providing customer service and technical troubleshooting. Responsibilities include assisting users with hardware and software issues, serving as a first point of contact for support, and maintaining strong communication skills. If you have a passion for technology and customer service, apply to join this dynamic team.

Qualifications

• 1 to 3 years of relevant field experience.
• Ability to provide technical assistance to end users.
• Willingness to investigate and resolve software/hardware issues.

Responsibilities

• Provide technical assistance and support to users.
• Investigate and resolve software and hardware problems.
• Serve as contact for level 1 support for users.

Skills

Customer service skills

Technical troubleshooting skills

Communication skills

Tools

MS O365

Adobe Acrobat

ServiceNow

Call-tracking software

Job description

- Software – MS O365, Adobe Acrobat, ServiceNow

- Customer service skills are very important.

- Technical troubleshooting skills a must

- Ability to communicate both oral and written.

- Years of Relevant Experience: 1 to 3 years field experience

Job Summary:

- Provide technical assistance, support, and advice to end users for hardware, software, and systems.

- Provide hands-on technical assistance to business and technical users.

- Investigate and resolve computer software and hardware problems of users.

- Serve as a contact for level 1 support.

- Serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.

- Determine whether problem is caused by hardware, software, or system.

- Answer questions, applying knowledge of computer software, hardware, systems, and procedures.

- Talk with technical and non-technical co-workers to research problem and find solution.

- Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic.

- software or by listening to and following instructions.

- Experienced with a variety of call-tracking software and systems.

- Reads trade magazines and engages in independent study to maintain current industry knowledge.

- Follow quality standards and displays strong customer service skills.

- Ability to work in a team environment.

- Complete assigned tasks.

- Strong communication skills; both written and spoken

• Apply Now

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