Help Desk Analyst I: Entry-Level IT Support

Associa; Richardson (TX); Presencial; USD 25 000 - 39 000; Tempo integral

Resumo da oferta

Associa is hiring a Service Desk Analyst to provide first-level IT support, troubleshooting hardware, software, and network issues for end-users in a fast-paced environment. You will log tickets, maintain knowledge bases, and collaborate with teams to improve service delivery.

The role emphasizes customer service, strong communication, and problem solving, with opportunities to contribute to process improvements and SLAs adherence.

Qualificações

• 1–2 years of help desk or call center experience.
• AA degree, or technical training, or equivalent experience.
• A+ certification is preferred.

Responsabilidades

• Provide first-level IT support via phone, email, and remote tools.
• Diagnose and resolve hardware, software, and network issues.
• Log incidents in the ticketing system and update knowledge base.
• Escalate complex issues and meet SLAs.
• Participate in team meetings and process improvements.

Conhecimentos

Customer service

Communication skills

Technical aptitude

Problem solving

Windows 10/11

Remote desktop tools

Formação académica

AA degree or technical training

Descrição da oferta de emprego

Associa is hiring a Service Desk Analyst to provide first-level IT support, troubleshooting hardware, software, and network issues for end-users in a fast-paced environment. You will log tickets, maintain knowledge bases, and collaborate with teams to improve service delivery.

The role emphasizes customer service, strong communication, and problem solving, with opportunities to contribute to process improvements and SLAs adherence.