Help Desk Analyst I – Cybersecurity Ready

Visa Hunt; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

RedHelm is seeking a Service Desk Analyst I to be the primary contact for client technical support, delivering professional, customer-focused assistance across channels. You will resolve incidents and service requests in varied client environments, documenting steps and supporting security best practices.

The role emphasizes learning and growth, with opportunities to develop technical skills while maintaining high customer satisfaction and service quality.

Qualifications

• High school diploma or equivalent required.
• Experience providing end-user technical support in a professional environment.
• Familiarity with Windows and macOS operating systems.
• Understanding of Active Directory and cloud identity platforms.
• Security fundamentals such as MFA and endpoint protection.

Responsibilities

• Serve as primary contact for client technical issues via phone, email, chat, and ticketing system.
• Solve end-user issues on desktops, laptops, mobile devices, printers, and software.
• Document troubleshooting steps and resolutions in ticketing systems.
• Assist with basic installation and configuration of client applications and VPN clients.
• Collaborate with technical teams to escalate and resolve issues.

Skills

Customer service

Communication

Detail oriented

Multi-tasking

Willingness to learn

Education

High school diploma

Tools

Active Directory

VPN clients

Ticketing system

Cloud identity platforms

Virtual desktop environments

Job description

RedHelm is seeking a Service Desk Analyst I to be the primary contact for client technical support, delivering professional, customer-focused assistance across channels. You will resolve incidents and service requests in varied client environments, documenting steps and supporting security best practices.

The role emphasizes learning and growth, with opportunities to develop technical skills while maintaining high customer satisfaction and service quality.