Help Desk Analyst I

Yoh,-A-Day-; Topeka (KS); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

Health Savings Account

Life & Disability Insurance

Employee Assistance Program

401K Retirement Savings Plan

Direct Deposit

Referral Bonus Programs

Certification and training

Job summary

Yoh is seeking a Service Desk Analyst I for a hybrid role in Topeka, KS. You will be the first point of contact, troubleshooting incidents across hardware, software, and connectivity, prioritizing timely resolutions in a ServiceNow environment.

The ideal candidate has 2+ years in a service desk/desktop support setting, strong customer service, and knowledge of Windows 10/11, Microsoft 365, VPN, and security practices. Onsite training and a rotating after-hours schedule are included.

Qualifications

• 2+ years supporting end users in a Service Desk/Help Desk/Desktop Support (or similar) environment.
• Strong troubleshooting and problem-solving across Windows 10/11, Microsoft 365, VPN, and end-user hardware.
• Document, track, and manage work in ServiceNow while meeting service level expectations.
• Excellent customer service skills: active listening, clear communication, professionalism, and sound judgment.
• Ability to prioritize multiple requests, work independently, and navigate multiple applications at once.
• Working knowledge of security best practices.

Responsibilities

• Provide end-user IT support and resolve incidents.
• Troubleshoot issues across hardware, software, mobile devices, and connectivity.
• Document incidents and requests in ServiceNow and manage SLAs.
• Support a fast-paced environment with clear communication to users.

Skills

Service Desk

Windows 10/11

Microsoft 365

VPN connectivity

ServiceNow

Customer service

Multi-tasking

Security basics

Tools

Citrix

Microsoft Intune

Azure AD

MDM tools

Job description

Service Desk Analyst 1— Hybrid | Topeka, KS

Be the first friendly, knowledgeable point of contact for IT support—helping internal employees, contractors, and interns get back to work quickly when technology issues arise. As a ServiceDesk Analyst I, you’ll troubleshoot and resolve incidents and service requests across hardware, software, mobile devices, Microsoft 365, identity/access, and connectivity in a ServiceNow-driven environment. This role is ideal for a customer-focused support professional who thrives in a fast-paced setting, communicates clearly with both technical and non-technical users, and takes pride in delivering reliable, secure support.

Required Skills:

• 2+ years supporting end users in a Service Desk/Help Desk/Desktop Support (or similar) environment
• Strong troubleshooting and problem-solving skills across:
  • Windows 10/11 workstations and laptops
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • VPN/connectivity and basic network troubleshooting
  • End-user hardware and peripherals (laptops, monitors, docking stations, printers, webcams, etc.)
• Ability to document, track, and manage work in ServiceNow (Incidents/Requests/Knowledge) while meeting service level expectations
• Excellent customer service skills: active listening, clear communication, professionalism, and sound judgment
• Ability to prioritize multiple requests, work independently, and navigate multiple applications at once
• Working knowledge of security best practices, user verification, and data protection standards

Nice to Have Skills:

• Experience with:
  • Microsoft Entra ID (Azure AD), account management, access provisioning, and MFA enrollment
  • Microsoft Intune or other endpoint/mobile device management (MDM) tools
  • Citrix virtual desktop/application environments
  • Corporate-issued iOS/Android device enrollment, configuration, troubleshooting, and lifecycle support
  • Remote support tools and knowledge-centered support practices

Preferred Education and Experience:

• Experience supporting enterprise technologies in a large corporate environment or utility organization (preferred)
• Industry certifications (preferred): CompTIA A+, Network+, Security+, Microsoft Certifications, and/or ITIL Foundation

Other Requirements:

• Work schedule: Eight-hour shifts covering core hours Monday-Friday, 6:30 AM-5:00 PM, including a mandatory one-hour lunch and two 15-minute breaks
• Participation in a rotating after-hours on-call schedule
• Hybrid work: Onsite for initial equipment setup and training; after training period, minimum 1 day/week onsite
• Must reside within a 60-minute commute of the Topeka General Office (Topeka, KS)
• In-person interviews required
• Must have reliable internet service and phone access for remote work
• Parking near the Topeka General Office is limited to nearby garages with a daily rate; parking is the employee’s responsibility

Estimated Min Rate: $22.00

Estimated Max Rate: $24.00

What's In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements.

Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice

Stay Safe During Your Job Search

Fraudulent recruiting communications have become increasingly common. Emails from Yoh recruiters will only come from an @yoh.com email address. Yoh will never ask candidates to pay fees, purchase equipment, send gift cards, or transfer funds as part of the recruiting or hiring process. If you receive a communication that appears suspicious or requests payment, contact Yoh directly before responding or sharing personal information.