Technical Support Customer Service

Yoh Services LLC; Tempe (AZ); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Yoh Services LLC is seeking multiple Technical Support Representatives to join a growing technology support team serving financial professionals. This Tier 1 role blends customer service with basic technical troubleshooting as you assist users with system access, navigation, and email issues.

Based in Tempe, AZ, the role starts on-site with training and may move to remote work within commuting distance. You will handle high-volume calls, document resolutions, and support Microsoft Outlook,

Qualifications

• Strong customer service and communication skills.
• Ability to build rapport and maintain a professional attitude.
• Excellent listening, probing, and problem-solving abilities.
• Basic technical troubleshooting aptitude.
• Ability to learn new systems quickly.
• Strong critical-thinking and organizational skills.
• Ability to work in a high-volume call environment.
• Flexibility to work assigned schedules.

Responsibilities

• Provide first-level technical support through inbound phone calls.
• Assist users with accessing and navigating internal applications and technology platforms.
• Troubleshoot basic technology issues using a structured problem-solving approach.
• Ask detailed questions to identify the root cause of technical concerns.
• Guide users through troubleshooting steps such as browser settings, cache and cookie clearing, and system access issues.
• Provide support for Microsoft Outlook, Microsoft 365, email configuration, and related technologies.
• Deliver outstanding customer service while maintaining professionalism and empathy.
• Strive for first-call resolution whenever possible.
• Accurately document issues, resolutions, and follow-up actions.
• Learn and support proprietary systems and technologies through structured training.
• Collaborate with peers and escalation teams when additional assistance is required.

Skills

Customer service

Communication

Active listening

Troubleshooting basics

Learn new systems quickly

Problem solving

High-volume call handling

Education

Bachelor's degree or equivalent

Tools

Windows OS

Microsoft Office / 365

Email clients

Web browsers

Job description

We are seeking multiple Technical Support Representatives to join a growing technology support team serving financial professionals. This role is ideal for individuals who enjoy helping others, solving problems, and providing exceptional customer service in a fast-paced environment.

This is a Tier 1 technical support position focused on assisting users with system access, navigation, email, and general technology-related issues. The role combines customer service excellence with basic technical troubleshooting and offers an opportunity to gain valuable experience within the financial services and technology space.

Location: Tempe, AZ (Remote after onsite training (must reside within commuting distance of the Tempe area)) Pay Rate: $18-23/hour Start Date: October 13, 2026

Key Responsibilities

• Provide first-level technical support through inbound phone calls.
• Assist users with accessing and navigating internal applications and technology platforms.
• Troubleshoot basic technology issues using a structured problem-solving approach.
• Ask detailed questions to identify the root cause of technical concerns.
• Guide users through troubleshooting steps such as browser settings, cache and cookie clearing, and system access issues.
• Provide support for Microsoft Outlook, Microsoft 365, email configuration, and related technologies.
• Deliver outstanding customer service while maintaining professionalism and empathy.
• Strive for first-call resolution whenever possible.
• Accurately document issues, resolutions, and follow-up actions.
• Learn and support proprietary systems and technologies through structured training.
• Collaborate with peers and escalation teams when additional assistance is required.

What We're Looking For Required Qualifications

• Strong customer service and communication skills.
• Ability to build rapport and maintain a positive, professional attitude.
• Excellent listening, probing, and problem-solving abilities.
• Basic technical troubleshooting experience or aptitude.
• Ability to learn new systems and technologies quickly.
• Strong critical-thinking and organizational skills.
• Ability to work effectively in a high-volume call environment.
• Flexibility to work assigned schedules based on business needs.

Preferred Qualifications

• Previous experience in technical support, help desk, call center, customer service, or related environments.
• Experience supporting Windows operating systems, Microsoft Office, Microsoft 365, email applications, and web browsers.
• Financial services industry experience is a plus but not required.
• Technical certifications such as CompTIA A+, Microsoft Office Specialist (MOS), Microsoft Certified Professional (MCP), or similar certifications are a plus.
• Bachelor's degree or equivalent professional experience preferred.

Additional Skills

• Proficiency with Microsoft Windows, Office applications, mobile operating systems (iOS/Android), and multiple internet browsers.
• Ability to explain technical concepts in a simple and user-friendly manner.
• Strong written and verbal communication skills.
• Continuous learning mindset and ability to quickly absorb new information.
• Adaptability and ability to thrive in a changing environment.
• Ability to de-escalate challenging customer situations with professionalism and empathy.

Work Environment

• High-volume inbound support environment.
• Typical call volume ranges from approximately 30 to 50 calls per day.
• Focus on efficient issue resolution while delivering a high-quality customer experience.
• Team-oriented culture with opportunities to collaborate and learn from experienced professionals.

Estimated Min Rate: $18.10

Estimated Max Rate: $23.00

What’s In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.