Outreach Subject Matter Expert (SME) Annapolis Junction, MD, US

CACI International Inc.; Annapolis (MD); On-site; USD 84,900 - 178,400; Full time

Benefits offered by this job

Flexible time off

Comprehensive benefits

Continuous education opportunities

Job summary

CACI International Inc. seeks an Outreach Subject Matter Expert (SME) in Annapolis Junction, MD. You will provide direct user support for AEA Tools, troubleshoot system issues, and assist with account administration.

The ideal candidate has 15 years of experience with Intelligence Community tools and an NSA TS/SCI with Polygraph clearance. The role offers a competitive salary range of $84,900 - $178,400.

Qualifications

• 15 years of hands-on experience with Intelligence Community (IC) tools.
• Understanding of product workflows in an operational environment.
• Must have an NSA TS/SCI with Polygraph.

Responsibilities

• Troubleshoot system issues and perform first-level corrective maintenance.
• Address complex user questions and provide guidance.
• Support help desk technicians as needed.
• Deliver operational updates to customer teams.

Skills

Troubleshooting system issues

User support

Account administration

Knowledge of IC tools

Education

High school diploma

Bachelor’s degree

Tools

JIRA

Confluence

SharePoint

SpySpace

Job description

## Outreach Subject Matter Expert (SME)Annapolis Junction, MD, USApply NowFind out how well you match with this jobJob ID327572Job Title: Outreach Subject Matter Expert (SME)Job Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None\* \* \***The Opportunity**Provide direct user support for AEA Tools, assisting with account administration and monitoring system and network status. You will interact with users via phone, VTC, email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support.**Responsibilities*** Troubleshoot system issues and perform first‐level corrective maintenance.* Address complex user questions and provide clear guidance.* Support other help desk technicians when advanced assistance is needed.* Deliver concise operational updates to customer teams.* Follow and maintain SOPs and SLAs.* Maintain and update the ticket‐tracking system.**Qualifications****Required*** An NSA TS/SCI with Polygraph.* 15 years of hands‐on experience with Intelligence Community (IC) tools and capabilities.* High school diploma.* Understanding of product workflows in an operational environment.**Desired*** Bachelor’s degree.* Operational experience as an analyst.-**What You Can Expect:****A culture of integrity.**At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.**An environment of trust.**CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.**A focus on continuous growth.**Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.**Pay Range**:There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The proposed salary range for this position is:$84,900 - $178,400*CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.*