Help Desk Analyst

Secur-Serv; New Brunswick (NJ); On-site; USD 33,000 - 37,000; Full time

Job summary

Secur-Serv is seeking a Help Desk Analyst to provide clinical IT support for physicians, residents, and nurses in Paragon and Athena EMR systems. The role focuses on end-user assistance, desktop support, and incident escalation in a fast-paced medical setting.

The candidate will work onsite in New Brunswick, NJ, with a shift from 8:30am to 5pm and a hourly rate of $24–$27. Strong customer service and problem-solving skills are essential, including experience with ticketing systems and MS Office.

Qualifications

• Minimum 3 years of helpdesk experience.

Responsibilities

• Provide helpdesk phone and remote support for end-users.
• Provide desktop support (hardware & software) on-site.
• Monitor servers and escalate clinical application incidents as needed.
• Perform software installations and upgrades as required.
• Use ticketing systems to track and manage issues.
• Assist in maintaining security controls related to the helpdesk function.

Skills

MS Office

Outlook

Ticketing system

Customer service

Communication

Problem solving

Leadership

Education

CompTIA A+ Certification

Job description

Help Desk Analyst

• COVID-19 Vaccination: Must have proof of vaccination and must be fully vaccinated


• COVID-19 Booster Shot: Must have proof of booster shot (when eligible)

• NO C2C OR THIRD PARTY INQUIRIES*****

Location:

Onsite New Brunswick, NJ

Shift:

8:30am - 5pm

Rate:

$24 - $27/hr

• COVID-19 Vaccination: Must have proof of vaccination and must be fully vaccinated


• COVID-19 Booster Shot: Must have proof of booster shot (when eligible)

Position Summary

The Help Desk Analyst position will provide clinical technical support for physicians, residents, and nurses in Paragon, (PCH, CCS, Emergency Department, and Operating Room Management, etc) and Athena EMR Systems.

Essential Responsibilities

• Provide helpdesk phone support and remote support for end-users.


• Provide desktop support (hardware & software) for end users on-site


• Monitor servers and follow escalation procedures to on-call analysts for clinical application incidents, system alerts, and network & interface issues.


• Perform software installation and upgrades, as needed


• Utilize manual and automated processes/tools to monitor and maintain computing environments.


• Assist in supporting backup & restoration processes and procedures.


• Assist in the design, deployment, and maintenance of administrative, physical, and technical security controls as they relate to the helpdesk function/user communities.


• Ensure that all client process and procedures have been implemented, understood, and followed.


• Ensure proper use of client equipment and sensitive security information and reports

Requirements

• Minimum of 3yrs helpdesk experience


• CompTIA A+ Certification


• Exceptional interpersonal and customer service skills including deescalating frustrated callers and providing \"white glove support\" to medical professionals or executives


• Experience using a ticketing system


• Proficient in MS Office & Outlook


• Strong leadership skills


• Ability to explain technical issues to non-technical people


• Strong analytical and problem-solving skills with consistent conclusions


• Familiarity with troubleshooting computer-related problems, specially with interval client computing platforms and network connectivity


• Basic understanding of laws and regulations regarding the EEOC and ADA


• Ability to provide practical solutions to complex problems in an independent work environment