Help Desk Analyst

TalentBridge; Charlotte (NC); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in Information Technology Support Services is seeking Help Desk Support professionals for a remote position. This role offers an opportunity for career advancement and requires handling customer issues with professionalism. Candidates will engage in troubleshooting, support ticket management, and problem resolution, working collaboratively within a supportive environment.

Benefits

100% remote work flexibility

Career advancement opportunities

Supportive work environment

Qualifications

• 1 to 3 years of relevant help desk experience.
• Experience in first-level Help Desk support for various issues.
• Proficient in Microsoft Office and Windows operating systems.

Responsibilities

• Provide first-level assistance for IT products and services.
• Document information using helpdesk ticket tracking software.
• Guide customers through the troubleshooting process.

Skills

Customer Service

Problem-Solving

Troubleshooting

Active Directory

Microsoft Office Suite

Tools

Cisco Finesse

ServiceNow

Job description

Employer Industry: Information Technology Support Services

Why consider this job opportunity:
- 100% remote work flexibility
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to develop problem-solving skills and technical expertise
- Regular work schedule with Wednesday to Sunday shifts

What to Expect (Job Responsibilities):
- Provide first-level assistance and support for incoming calls and issues related to IT products and services
- Document all required information using helpdesk ticket tracking software and demonstrate excellent customer service skills
- Guide customers through the problem-solving process, utilizing available tools to troubleshoot and resolve issues
- Identify and escalate urgent situations while tracking and redirecting issues to the appropriate support resources
- Monitor and process incoming tickets in order of priority

What is Required (Qualifications):
- 1 to 3 years of relevant help desk experience using Cisco Finesse, Microsoft Office Suite, Active Directory, and ServiceNow
- Experience performing first-level Help Desk support for various issues and customers, including remote users
- Proficiency in Microsoft Office products and Windows operating systems
- Strong problem-solving and troubleshooting skills
- Willingness to continually grow knowledge of help desk procedures and IT infrastructure

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced environment with the ability to multi-task and manage stressful situations

#InformationTechnology #HelpDeskSupport #RemoteWork #CareerOpportunity #CustomerService

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