Help Desk

Arcfield; Newport (RI); On-site; USD 41,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Holiday Pay

Short/Long Term Disability

Retirement and Savings programs

Learning and Development opportunities

Job summary

Arcfield is seeking an IT Support professional in Newport, RI to provide basic Tier I end-user support across computers and networks. The role involves handling calls and emails, documenting issues, and ensuring timely resolution with ticket tracking.

Training and assisting less experienced staff may be required. The position requires strong customer service, technical aptitude, independence, and a willingness to obtain a Secret clearance and CompTIA Security+ certification.

Qualifications

• HS 3-4 Years
• Excellent customer service, interpersonal, communication skills
• Excellent customer technical and product support
• Proficient in information technology and operations management
• Ability to work independently on problems and projects
• Able and willing to learn new as well as existing technologies and be a contributing member of a Technical Team
• Ability to obtain and maintain Secret Clearance (Active Secret is preferred)
• Ability to obtain and maintain CompTIA Security+ certification

Responsibilities

• Provides basic Tier I support to end users on a variety of computers and associated networks issues.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Enters information into ticket system and creates trouble reports for IT Support Technicians.
• Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology.
• Support special projects related to client support and operations related activities.
• Work with external vendors, as required.

Skills

Customer service

Interpersonal skills

Communication skills

IT knowledge

Problem solving

Security+ readiness

Education

HS diploma or equivalent

Job description

• Under general supervision, capable of performing all jobs including the most complex.
• Works on assignments that are semi-routine in nature, but recognizes the need for occasional deviation from accepted practices.
• Work is checked since errors may cause delay or expense.
• May assist and train less experienced personnel.
• Provides basic Tier I support to end users on a variety of computers and associated networks issues.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Enters information into ticket system and creates trouble reports for IT Support Technicians.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology.
• Support special projects related to client support and operations related activities.
• Work with external vendors, as required.

Responsibilities

• Under general supervision, capable of performing all jobs including the most complex.
• Works on assignments that are semi-routine in nature, but recognizes the need for occasional deviation from accepted practices.
• Work is checked since errors may cause delay or expense.
• May assist and train less experienced personnel.
• Provides basic Tier I support to end users on a variety of computers and associated networks issues.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Enters information into ticket system and creates trouble reports for IT Support Technicians.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology.
• Support special projects related to client support and operations related activities.
• Work with external vendors, as required.

Qualifications

• HS 3-4 Years
• Excellent customer service, interpersonal, communication skills
• Excellent customer technical and product support
• Proficient in information technology and operations management
• Ability to work independently on problems and projects
• Able and willing to learn new as well as existing technologies and be a contributing member of a Technical Team
• Ability to obtain and maintain Secret Clearance (Active Secret is preferred)
• Ability to obtain and maintain CompTIA Security+ certification

Equal Pay Act

This is the projected compensation range for this position. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, Arcfield invests in its employees beyond just compensation. Arcfield ’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long-Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections. Min: $40,525.17 Max: $70,465.41

EEO Statement

We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.