HELOC Operations Supervisor – Lead Team & Compliance

M&T Bank Corporation; Getzville (NY); On-site; USD 36,000 - 60,000; Full time

Job summary

M&T Bank Corporation in Getzville, NY is seeking a first‑level manager to direct daily workflow of a unit of 10–15 employees, guiding staff across disciplines.

The role emphasizes leadership, customer account management, and adherence to risk and regulatory standards. The successful candidate will oversee staffing decisions, performance, and process improvements while ensuring compliance with M&T and division policies.

Qualifications

• Total 5 years education/experience in a call center or bank operations environment, including 2 years of leadership experience.
• Excellent customer service skills with tact and diplomacy.
• Strong knowledge of spreadsheet, word processing, and presentation software.

Responsibilities

• Supervise daily workflow of 10–15 employees to meet department objectives.
• Resolve complex customer account management issues directly or through staff.
• Provide leadership, guidance, feedback and training to staff.
• Communicate and enforce changes to ensure compliance with policies, regulations and laws.
• Participate in process improvement and special projects as assigned by division management.
• Maintain internal controls and risk management; address audit findings as applicable.

Skills

Leadership

People management

Communication

Problem solving

Education

Bachelor's Degree

Tools

Excel

Word

PowerPoint

Job description

M&T Bank Corporation in Getzville, NY is seeking a first‑level manager to direct daily workflow of a unit of 10–15 employees, guiding staff across disciplines.

The role emphasizes leadership, customer account management, and adherence to risk and regulatory standards. The successful candidate will oversee staffing decisions, performance, and process improvements while ensuring compliance with M&T and division policies.