HELOC CAM Supervisor — Lead 10-15 Team (Hybrid)

M&T Bank Corporation; New York (NY); Hybrid; USD 36,000 - 59,000; Full time

Job summary

M&T Bank Corporation is seeking a CAM HELOC Supervisor to lead a 10-15 person unit in a hybrid Getzville, NY setting. The role emphasizes day-to-day supervision, problem resolution, and strong leadership in a regulated banking environment.

You will guide staff, implement process improvements, and ensure compliance with complex policies while maintaining high customer service standards. A Bachelor's Degree and prior leadership experience are preferred.

Qualifications

• A combined total of 5 years of higher education and/or relevant work experience in a call center or bank operations environment, inclusive of 2 years' work leadership experience.
• Excellent customer service skills with the ability to use tact and diplomacy.
• Strong knowledge of relevant spreadsheet, word processing, and presentation software.

Responsibilities

• Supervise and coordinate daily workflow to meet the objectives of the assigned department.
• Resolve complex problems arising out of customer account management, either directly or through subordinate staff.
• Provide leadership, guidance, feedback and training to staff.
• Communicate and enforce operational changes to ensure compliance with M&T and division policy, investor regulations and very complex laws and regulations pertaining to the work of the department.
• Participate in or facilitate process innovation and special projects as assigned by division management.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Skills

Customer service

Leadership

Communication

Spreadsheet software

Word processing

Presentation software

Education

Bachelor's Degree

Tools

Excel

PowerPoint

Job description

M&T Bank Corporation is seeking a CAM HELOC Supervisor to lead a 10-15 person unit in a hybrid Getzville, NY setting. The role emphasizes day-to-day supervision, problem resolution, and strong leadership in a regulated banking environment.

You will guide staff, implement process improvements, and ensure compliance with complex policies while maintaining high customer service standards. A Bachelor's Degree and prior leadership experience are preferred.