Heavy Equipment Technician

Jobtailor; Garner (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Jobtailor in Garner, NC is seeking a field service technician to diagnose, repair, and maintain heavy equipment on customer sites. You will plan service calls, travel, and coordinate with customers and supervisors to minimize downtime.

Responsibilities include inspecting machines, replacing worn parts, testing after repair, and documenting service activity. A background check and MVR may be required; 2+ years of field service experience preferred.

Qualifications

• Experience working on heavy equipment.
• Experience with mechanical, electrical and hydraulic equipment.
• Experience working with diesel engines.
• 2+ years of field service experience preferred.
• Ability to pass a background check, drug screen, MVR and physical.
• Experience working with customers.

Responsibilities

• Consult with Service Supervisor to plan effective work and travel schedules.
• Diagnose malfunctions; repair or replace worn/defective parts; install assemblies.
• Provide tools/parts and arrange facilities to perform repair work on customer premises.
• Inspect, operate, and test machines on delivery, intervals, and after repairs.
• Report customer details, machine description, and work times for billing.
• Improve technical skills through training and literature.
• Maintain neat appearance and service truck condition to promote company image.
• Assist or supervise other servicemen on large repair jobs and train new staff.

Skills

Heavy equipment experience

Diesel engines

Mechanical, electrical, hydraulic

Customer service

Job description

Responsibilities

• Consults with Service Supervisor to plan effective work and travel schedule, giving priority to customer need, considering location of machine and availability of parts.
• Diagnose malfunctions: repairs and/or replaces worn and defective parts; installs new assemblies, adjusts devices and controls – to correct malfunctions and to keep machines in operating condition.
• Provides tools and parts and arranges for facilities to perform repair work (usually on customer premises).
• Inspects, operates, and tests machines upon initial delivery, at specified inspection intervals and upon completion of any repair work to ensure proper functioning of equipment and its components.
• Reports to Service Supervisor such information as name of customer, description of machine, nature of malfunction, the time involved in working, driving, and waiting, mileage, etc., so that proper accounts can be charged, and proper billing can be made.
• Strives to increase technical skills through attendance at company-sponsored vocational schools, annual training meeting of departmental personnel and reading of technical literature.
• Promotes and enhances the company image by maintaining a neat, personal appearance and by keeping the service truck in a clean, polished, and orderly condition.
• Experienced or advanced servicemen are expected to serve as troubleshooters on recurring or unusual problems, conferring with Engineering, Manufacturing, and other service personnel to resolve.
• Experienced or advanced servicemen will be expected to train new servicemen or to supervise a team of servicemen in the assembling or servicing of large units or in a joint effort on large repair jobs.

Requirements

• Experience working on heavy equipment required
• Experience working with mechanical, electrical and hydraulic equipment
• Experience working with diesel engines
• 2+ years of field service experience preferred
• Ability to pass a background check, drug screen, MVR and physical
• Experience working with customers

Certifications & Qualifications

• Background check
• Drug screen
• MVR
• Physical examination