Heavy Equipment Parts Counter RepresentativeFull Time

Excel Equipment; Roanoke (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health plans

Dental

Disability insurance

401k with match

Paid time off

6 paid holidays

Job summary

Excel Equipment in Roanoke, VA is seeking an experienced Heavy Equipment Parts Counter Representative. You will assist customers at the counter and over the phone, source parts, and work closely with the service team to ensure accurate parts for repairs.

This role requires knowledge of heavy equipment parts, ability to handle multiple tasks, and a proactive, safety-focused approach within a long-standing CASE dealer. Competitive compensation and strong benefits accompany this opportunity.

Qualifications

• Experience in heavy equipment parts counter or related repair experience.
• Ability to lift 25-30 lbs and work in a fast-paced environment.
• Experience with truck, diesel, car, motorcycle, or military vehicle parts is a plus.

Responsibilities

• Engage customers at counter and on the phone, offering parts solutions.
• Coordinate with service department to procure the right parts.
• Prepare quotes for customer repairs and multi-item orders.
• Navigate parts inventory and order status within the system.
• Promote teamwork and maintain safety policies.

Skills

Parts counter experience

Heavy equipment knowledge

Customer service

Education

Technical school degree in heavy equipment repair

Tools

Parts catalog software

Job description

Join the #1 heavy equipment parts retailer in the state that boasts the highest volume of business in the market! Enjoy competitive compensation and unbeatable benefits with the company that commands the majority.

Excel Equipment, Virginia’s premier CASE construction equipment dealer, is searching for an experienced Heavy Equipment Parts Counter Representative to join our team in Roanoke, VA.

If you have the following, we want to hear from you:

• Heavy equipment parts counter experience OR - Experience with truck, diesel, car, motorcycle, or military vehicle parts or mechanical repair OR - A technical school degree in heavy equipment repair
• Ability to lift 25-30 lbs.
• Wholesale distributor experience is a big plus but not required

Why Parts Counter Representatives Work For Excel

• Top industry compensation! Starting between $45,000 - $65,000/yr, based on your experience.
• Strong benefits package - Includes multiple health plans to choose from with great coverage, dental, short and long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays.
• Stability - Excel Equipment sells and supports CASE, a leading manufacturer of construction and heavy equipment. Join an established dealer that has been in business since 1981, over 800 employees with 10 locations serving the mid-Atlantic market.
• Training - Enjoy hands-on learning with a senior co-worker and get training on all of the equipment, the components of the equipment, as well as the parts computer system. If you are coming from a truck or automotive background, no worries! You will learn everything you need to know about our heavy equipment to be successful in your new role.
• Advancement - Excel Equipment believes in promoting from within. As you learn our business and continue to grow, you can advance into higher level roles including Manager and Lead roles. Over half the managers were promoted from within.
• Family-owned - Get to know the owners of the company! See how active they are within the organization and how much they care about their employees.

Essential Duties/responsibilities

Work closely with our customers offering counter and telephone customer support and works closely with our Service department. Knowledgeable on all makes of equipment parts and able to resource and inventory as needed. We are an all-makes equipment dealership.

• Able to manage a fast-paced work environment of parts calls and counter sales support for our customers. Engaging our customers and communicating a solution. Upselling accessories or other parts that support the solution.
• Must work closely with our service department and technicians to procure the right part.
• Able to support our service department to develop quotes for our customers repairs.
• Understands our inventory system for parts and is able to pull orders as needed.
• Familiar with all makes of truck parts and able to generally diagnose a need for our customers.
• Computer experience is important.
• Able to manage multiple tasks independently.
• Promotes cooperation and teamwork.
• Able to embrace our Safety culture and policies.
• Performs other related duties as assigned.

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.