Parts Counter Representative

Excel Truck Group; Fredericksburg (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health plans

Dental coverage

Short and long-term disability

401k with match

Generous PTO

6 paid holidays

Performance-based bonus

Job summary

Excel Truck Group in Fredericksburg, VA is seeking an experienced Parts Counter Representative to join our team. You will support counter customers and the service department, providing parts for heavy and medium duty trucks and accessories, and handling inbound calls.

The role offers an above-average salary, a strong bonus structure, comprehensive benefits, and steady daytime hours Tuesday through Saturday.

Qualifications

• Experience in vehicle parts counter or related parts/mechanical repair.
• Ability to lift 25-30 lbs.
• Wholesale distributor experience is a plus.
• Excellent communication and upselling skills.

Responsibilities

• Assist counter customers and service department with parts for heavy & medium duty trucks and accessories.
• Handle telephone inquiries for truck parts.
• Develop quotes for repairs with the service department.
• Pull orders using the inventory system.
• Familiar with all makes of truck parts and diagnose needs.

Skills

Parts counter

Parts knowledge

Upselling

Customer service

Education

Automotive/diesel repair tech degree

Tools

Parts computer system

Job description

Join the #1 truck parts retailer in the area that boasts the highest volume of business in the market! Enjoy ABOVE AVERAGE salary and an unbeatable bonus structure at the company that commands the majority.

Excel Truck Group is searching for an experienced Parts Counter Representative to join our team at our Fredericksburg, VA location.

If you have the following, we want to hear from you:

• Vehicle parts counter experience OR – Experience with car, truck, diesel, motorcycle, heavy equipment, or military vehicle parts or mechanical repair OR – A technical school degree in automotive or diesel repair
• Ability to lift 25-30 lbs.
• Wholesale distributor experience is a big plus!

Why Parts Counter Representatives join the Excel team:

• Top industry compensation! $65,000 to $75,000/year or more, based on performance and experience.
• Excellent benefits – Multiple health plans to choose from with great coverage, dental, short and long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays
• High market share – 40% of trucks out on the road are Freightliners, and when those trucks need parts, Excel has it! With this kind of high demand, you will always be busy and will financially benefit from the volume of business.
• Consistent schedule: Tuesday – Saturday, daytime hours.
• Training – Enjoy hands-on learning with a senior co-worker and get training on Freightliner equipment, the components of the trucks, as well as the parts computer system. If you are coming from an automotive background, no worries! You will learn everything you need to know about these heavy trucks to be successful in your new role.
• Company growth and advancement – The organization has doubled in the last 3 years and continues to grow rapidly. Because of this growth, you can expect a long-term career here and potential for advancement into management down the road. Over half the managers were promoted from within.
• Fun environment – Enjoy spending time with your colleagues outside of work with outings, baseball games, lunches, Christmas parties, and trips to Busch Gardens.
• Family-owned – Get to know the owners of the company! See how active they are within the organization and how much they care about their employees.

In this role

you will be responsible for performing a variety of duties in our Parts and Service Department. Supporting our counter customers and service department providing parts for heavy & medium duty trucks and accessories. Handling telephone inquiries for truck parts.

Major Duties and Responsibilities:

• Able to manage a fast-paced work environment of parts calls and counter sales support for our customers. Engaging our customers and communicating a solution. Upselling accessories or other parts that support the solution.
• Must work closely with our service department and technicians to procure the right part.
• Able to support our service department to develop quotes for our customers repairs.
• Understands our inventory system for parts and is able to pull orders as needed.
• Familiar with all makes of truck parts and able to generally diagnose a need for our customers.
• Computer experience is important.
• Able to manage multiple tasks independently.
• Promotes cooperation and teamwork.
• Able to embrace our Safety culture and policies.
• Performs other related duties as assigned.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.