Heavy Equipment Field Service Technician

Ray-Jurgen Co., LLC.; Boston (MA); On-site; USD 52,000 - 62,000; Full time

Job summary

Ray-Jurgen is hiring an experienced Field Service Technician to support our heavy-duty customers across Greater Boston, Rhode Island, and southern New Hampshire. You will service and repair large vehicle lifting systems used by transit agencies and fleet operators, with on-the-job training provided for our equipment.

A strong candidate will diagnose mechanical, hydraulic, and low-voltage electrical problems, communicate findings professionally to customers, and complete service documentation

Qualifications

• Experience in field service preferred but not required.
• Strong diagnostic approach for mechanical, hydraulic and electrical issues.
• Ability to work independently at customer sites.

Responsibilities

• Provide field service and repair on heavy-duty lifts.
• Learn installation procedures and participate in install projects.
• Diagnose and resolve equipment issues for customers and document findings.

Skills

Mechanical troubleshooting

Hydraulic systems

Electrical troubleshooting

Reading schematics

Multimeter use

Independent work

Customer communication

Service documentation

Job description

Ray-Jurgen is hiring an experienced Field Service Technician to support our heavy-duty customers throughout Greater Boston, Rhode Island, and southern New Hampshire.

This role focuses primarily on large vehicle lifting systems used by transit agencies, fleet operators, and other heavy-duty maintenance facilities. You do not need prior vehicle-lift experience. We are looking for someone who already knows how to troubleshoot mechanical, hydraulic, and low-voltage electrical systems in the field. We will teach you our equipment.

If you are an experienced field technician who can walk into an unfamiliar mechanical problem, diagnose it methodically, and communicate professionally with the customer, this may be a strong fit.

What You'll Work On

Our heavy-duty equipment includes:

• Mobile column vehicle lifts
• Parallelogram lifts
• In-ground vehicle lifts
• Bus and rail maintenance lifting equipment
• Some light-duty vehicle lifting equipment

The position is primarily focused on service and repair, but you will also learn equipment installation and may participate in installation projects.

What We're Looking For

We expect you to bring the core technician skills. We will provide the equipment-specific training.

A strong candidate will already be comfortable:

• Diagnosing mechanical and hydraulic equipment
• Troubleshooting low-voltage electrical controls
• Using a multimeter
• Reading electrical schematics
• Identifying problems systematically rather than simply replacing parts
• Working independently at customer facilities
• Communicating findings and recommendations directly to customers
• Completing service documentation accurately
• Knowing when to continue troubleshooting and when to expand for support

Experience in industrial field service, heavy equipment, generators, compressors, elevators/lifts, industrial maintenance, millwright work, HVAC, or similar technical environments can translate well to this position.

Prior vehicle-lift experience is not required.

Training

Our equipment is specialized, and we do not expect a new technician to know it on day one.

Compensation

• Starting pay: $40/hour
• Overtime opportunities
• Significant prevailing-wage work

We expect approximately 10-25% of hours initially may qualify for prevailing-wage rates, depending on project assignments and customer requirements. That opportunity may increase substantially as you become trained, qualified, and established with our major heavy-duty customers.

Prevailing-wage hours are driven by available work and customer assignments and are not guaranteed.

What Success Looks Like

Within approximately six months, a successful technician should be able to:

• Independently handle most routine heavy-duty service calls
• Diagnose mechanical, hydraulic, and electrical problems safely and efficiently
• Repair and maintain the major lift systems in our heavy-duty product line
• Communicate professionally with customers
• Complete accurate service documentation
• Understand when additional technical support is needed
• Participate effectively in installation work when required

Why Ray-Jurgen

Ray-Jurgen specializes in the installation and service of vehicle lifts and related shop equipment throughout New England.

Our heavy-duty technicians work on equipment that is critical to the infrastructure supporting buses, rail systems, municipal fleets, and commercial vehicle operations.

It is a specialized industry, and experienced technicians who learn it become highly valuable.

As a condition to your employment with the Company, you acknowledge that the Company requires that a drug test be performed within 72 hours of your acceptance of the offer of employment set forth in this letter. You further acknowledge that if you (a) refuse to submit to any requested drug test for any reason, (b) test positive for the presence of illegal drugs, or (c) fail to take the test within 72 hours, the offer of employment made to you in this letter may be rescinded by the Company without liability. Also as a condition of employment by the Company, you hereby authorize the Company to conduct a background check prior to the Commencement Date, which will include a criminal investigation and verification of citizenship/immigration status, employment history, and education. In that regard, you acknowledge and agree that the offer of employment set forth in this letter is contingent upon the completion of a background investigation to the satisfaction of the Company. In consideration for the offer of employment set forth herein, you hereby waive any and all claims that you may have against the Company for invasion of your privacy in respect of the drug testing and background checks referenced above.