Heavy-Duty Service Center Manager

FleetPride, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

FleetPride, Inc. is hiring a Service Manager to supervise all service operations at the Irving, TX facility. You will coordinate service tasks, manage workflows, and ensure timely, accurate invoicing while maintaining high customer satisfaction.

The role requires a proven track record in service operations, strong leadership, and the ability to optimize costs and assets to meet EBITDA and inventory goals. This on-site position offers growth within a leading heavy-duty parts distributor.

Qualifications

• Proven track record in Service operations and customer service.
• Ability to manage a P&L and calculate productivity.
• Average oral and written communication skills.

Responsibilities

• Oversee all Service functions and workspaces in the Service Center.
• Delegate and direct Service tasks; monitor the Service department workflow processes and progress of all current and pending work assignments.
• Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns.
• Proactively coach employees to achieve a high-performance level and manage costs and assets of the Service Center to achieve financial performance targets.
• Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers).
• Manage and update work orders and invoices to ensure quality and timeliness of work performed and accurate invoicing.
• Provide a quality check process on all work performed and the accuracy of Invoices.
• Communicate and maintain good relations with vendor reps, dealers and subcontractors.
• Keep a safe and clean workspace at all times.
• Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency.
• Follow and abide by all industry standards, regulations, and laws.
• Help train new employees in company procedures, including safety and work processes.
• Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company.
• Provide direction and oversight to employees and staff and accurate reporting of business unit performance as directed by senior management.

Skills

P&L management

Productivity calculation

Communication skills

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

FleetPride, Inc. is hiring a Service Manager to supervise all service operations at the Irving, TX facility. You will coordinate service tasks, manage workflows, and ensure timely, accurate invoicing while maintaining high customer satisfaction.

The role requires a proven track record in service operations, strong leadership, and the ability to optimize costs and assets to meet EBITDA and inventory goals. This on-site position offers growth within a leading heavy-duty parts distributor.