Heavy-Duty Parts Front Counter Specialist

Freightliner Northwest; Anchorage (AK); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Healthcare plan

Health Savings Account (HSA)

Tuition reimbursement

401(k) Retirement plan

Paid time off + holidays

Job summary

TrailerCraft in Anchorage, AK is seeking a Parts Front Counterperson to greet walk‑in and phone customers, and to accurately process parts orders in the system while coordinating product pull, shipment or delivery.

High school diploma or equivalent is preferred. Parts counter experience is welcome but not required; strong computer, cash handling and customer service skills are essential for success in this role.

Qualifications

• High school diploma or equivalent preferred.
• Parts counter experience preferred, not required.
• Previous cash and credit handling preferred.

Responsibilities

• Greet and assist customers with parts orders via fax, phone and walk-ins.
• All aspects of parts department functions including cycle counting, inventory & freight management.
• Look up and sell heavy duty truck parts using parts manuals to identify the correct part.
• Process manufacturers core returns and collect payments using a cash register.
• Provide price quotes and other information; participate in after-hours emergency parts rotation.

Skills

Customer service

Communication

Multitasking

Teamwork

Safety minded

Listening skills

Professional conduct

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Computer-based parts systems

Job description

TrailerCraft in Anchorage, AK is seeking a Parts Front Counterperson to greet walk‑in and phone customers, and to accurately process parts orders in the system while coordinating product pull, shipment or delivery.

High school diploma or equivalent is preferred. Parts counter experience is welcome but not required; strong computer, cash handling and customer service skills are essential for success in this role.