Heating Service Manager

Airco Refrigeration and Air Conditioning Ltd; Hull (TX); On-site; USD 60,136 - 73,499; Full time

Benefits offered by this job

Enhanced holidays

Company car

On-site parking

Training and CPD

Job summary

Airco Refrigeration and Air Conditioning Ltd seeks a Heating Service Manager to lead the service and maintenance teams in Hull, ensuring efficient contract delivery and high customer satisfaction.

The role requires technical and commercial proficiency, with a focus on RAMS, safety, and regulatory compliance, and involves managing workload, planning resources, and driving improvements across the service function.

Qualifications

• Experience in a similar managerial role.
• Experience and technical knowledge within the Heating/Gas industry.
• Strong leadership, organisational and communication skills.
• Knowledge of Health and Safety regulations and compliance requirements.

Responsibilities

• Oversee the service delivery hub and support the hub leader.
• Plan and organise jobs and engineer resource to meet SLAs.
• Maintain RAMS, Health & Safety compliance and industry standards.

Job description

Job Title

Heating Service Manager

Location

Hull

Status

Full-Time, Salaried

Salary

Commensurate with education and experience. Up to £50,000 per annum dependent on experience.

Job Overview

As Heating Service Manager you will manage the effective performance of the Heating department’s service & maintenance team, ensuring efficient contract delivery and customer satisfaction through meeting Airco’s quality, safety and commercial standards. This role requires technical and commercial proficiency and commercial gas qualifications, along with strong people skills and the ability to manage a dynamic workload through effective time management and prioritisation of tasks.

Responsibilities

Hub Service Delivery Team

• Oversee the effective performance of the service delivery support hub, working closely with the hub leader to support and motivate the team
• Efficient planning and organisation of jobs and use of engineering resource
• Ensure all customer SLAs and KPIs are achieved
• Ensure Airco internal performance targets and KPIs are achieved
• Support the hub in producing remedial works and maintenance quotations
• Ensure compliance with RAMS & Health & Safety regulations and industry standards

Engineering Team

• Motivate, manage and support engineers
• Conduct performance reviews and implement effective performance management strategies
• Provide technical support and guidance
• Assist with recruitment and onboarding
• Conduct quality control audits
• Review warranty and recall work
• Ensure health and safety standards are met

Account Management

• Develop and build relationships with our clients
• Attend client meetings and prepare necessary reports
• Ensure quality assurance, profitability and customer satisfaction through ongoing monitoring and auditing

Requirements

• Proven experience in a similar managerial role
• Experience and technical knowledge within the Heating/Gas industry
• Strong leadership, organisational and communication skills
• Knowledge of Health and Safety regulations and compliance requirements
• Commercial Gas qualification

Benefits and Package

• Enhanced holidays, birthday day off, long service awards, enhanced sick pay, bike to work scheme, referral scheme, home support and health cash plans
• Competitive salary, company car, on-site parking, referral programme, sick pay, training and continuous professional development, opportunities to progress within the business
• Job type: Full-time

Required Licences or Certifications

• Driving licence
• DBS