Heart Transplant Care Coordinator

Beth Israel Lahey Health; Boston (MA); On-site; USD 30,000 - 41,000; Full time

Job summary

Beth Israel Deaconess Medical Center is seeking a Practice Specialist for the Heart Transplant Program in Boston. This role supports a multidisciplinary team by managing appointments, triaging clinical questions, and handling the main contact line.

It emphasizes customer service and accurate data capture for pre- and post-transplant care. Responsibilities include scheduling, referral management, and communicating effectively with patients, nurses, physicians, and pharmacists.

Qualifications

• High School diploma or GED required; associate degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems including MS Office applications.

Responsibilities

• Obtains referrals and verifies insurance information at check-in to ensure billing accuracy.
• Performs check-in and schedules multiple new and follow-up appointments for a multidisciplinary team.
• Answers high-volume calls with professional triage and forwards messages to providers.
• Maintains up-to-date patient information in scheduling and tracking databases.

Skills

Customer service

Phone triage

Scheduling

Communication

Education

High School diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Outlook

EHR systems

Job description

Beth Israel Deaconess Medical Center is seeking a Practice Specialist for the Heart Transplant Program in Boston. This role supports a multidisciplinary team by managing appointments, triaging clinical questions, and handling the main contact line.

It emphasizes customer service and accurate data capture for pre- and post-transplant care. Responsibilities include scheduling, referral management, and communicating effectively with patients, nurses, physicians, and pharmacists.