HEART of GESMV Specialist

Goodwill-Easter-Seals-Miami-Valley-3; Dayton (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Goodwill Easterseals Miami Valley is seeking an Employee Assistance Counselor to provide support services and case management across divisions. You will assist employees with goal exploration, career planning, and personal development, while coordinating resources and crisis support as needed.

The role requires collaboration with leaders, adherence to HIPAA and regulatory standards, and the ability to track outcomes and maintain relationships with community partners.

Qualifications

• Bachelor's or Associate degree in a relevant field is required.
• Minimum 3 years case management experience; 5 years may substitute.
• Experience coordinating resources and working with diverse populations.

Responsibilities

• Assist employees in identifying and achieving life and career goals.
• Conduct initial interest assessments.
• Develop individual goal plans and coordinate resources.
• Provide advising and support for personal and career challenges.
• Collaborate with community resources and partners.
• Document outcomes and track services.

Skills

Customer Service

Written & Verbal Communication

Interpersonal Skills

Team Collaboration

Time Management

Initiative

Education

Bachelor's or Associate in Psychology/Social Work

3+ years case management experience

Tools

Microsoft Office

Job description

Summary

Provide employee assistance/support services and case management across all divisions to assist employees in goal exploration, goal setting, career or personal planning. Provide assistance and crisis management to employees dealing with job related or personal challenges. Successfully communicate and collaborate with leaders across all divisions to ensure program is aligned with GESMV values and mission.

Essential Duties & Responsibilities

1. Work with all divisions to assist Goodwill Easterseals Miami Valley employees in identifying and achieving short and long-term life goals in order to improve their health and wellness, job retention, career development and improve overall quality of life.


2. Conduct an initial interest assessment with interested employees, identifying goals and areas of focus during participation in the program.


3. Develop and coordinate individual goal plans with each employee in order to help them achieve their respective goals.


4. Develop and provide resources and materials to employees and, when appropriate, offer small group training on goal setting, finances, and other topics related to employee interest.


5. Provide advising and support services to employees who are struggling with personal challenges, career development, health/wellness, financial concerns, mental health challenges, etc.


6. Serve as a liaison between Goodwill Easterseals Miami Valley and local area resources, educational programs, and community partners.


7. Participate in collaborative meetings and task forces with area community agencies and colleges to further regional career development efforts.
   8. Track supportive services and career development provided to employee and outcomes.
   9. Track changes in community resources, develop a current guide of community programs that assist employees and their families.
   10. Link selected employees to community resources within GESMV and provide referral to outside resources when applicable.
   11. Schedule and attend regular meetings with interested employees.
   12. Independently work non-traditional hours in order to provide the support needed for select employees.
   13. Other duties may be assigned.
   14. Comply with all Agency policies, procedures and safety standards throughout work areas and maintain same to meet CARF, HIPAA, Department of Labor and other regulatory standards.

Supervisory Responsibilities

None

Education Requirements

Bachelor's Degree or Associate Degree in Psychology, Social Work, or a related field plus minimum of 3 years related case management experience. Five years of case management or related experience may be considered in lieu of a degree.

Experience Requirements

• Previous experience in providing supportive services to a diverse population which include mentoring, teaching, training, facilitating, or coaching.


• Experience in developing individual treatment or action plans and resources for clients and/or consumers in a diverse setting.


• Experience in building and maintaining relationships across departments and organizations.


• Experience in case management, customer service, working with more than one disability population, and a demonstrated understanding of employer needs.


• Ability to demonstrate good written and oral communication skills and knowledge of community resources.


• Interest in and knowledge of employee supportive services, community resources, career development and adult education.

POSITION SPECIFIC COMPETENCIES:

• - Navigating Community Resources and Educational Programs


• - Instructing - Advising/Providing Support Services


• - Multi-Tasking - Outcome Tracking

COMPETENCIES FOR THIS POSITION:

• - Action Oriented - Compassion - Motivating Others - Time Management - Peer Relationships


• - Decision Quality - Organizing - Ethics and Values - Problem Solving


• - Listening - Planning - Informing - Presentation Skills


• - Customer Focus - Patience - Integrity and Trust - Conflict Management

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Employee must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider. If at any time the employee is unable to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider, they must immediately notify Human Resources.
  Must maintain the ability to pass a criminal background check and random drug screens.
  

Skills & Abilities

1. Customer Service oriented with a pleasant disposition.
2. Demonstrate initiative and flexibility with good written and verbal communications skills.
3. Must be able to work independently with little direct supervision as well as have the ability to work cooperatively as a team member.
4. Must be able to follow through with projects and assignments in a timely and efficient manner.
5. Proficient in Microsoft Office products.
6. Uncompromising ethics and integrity.
7. Must possess excellent interpersonal skills with the ability to relate well with a broad spectrum of people; including consumers and employees.
8. Must be self-motivated.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.


• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to risk of electrical shock.


• The noise level in the work environment is usually moderate.