Ohio Career Launch Program Services Case Manager

Goodwill-Easter-Seals-Miami-Valley-3; Dayton (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill Easterseals Miami Valley is seeking a dedicated professional to provide case management and support services aimed at helping participants maintain employment and improve quality of life.

You will develop curricula, deliver job readiness training, and mentor participants while coordinating referrals and maintaining detailed records. The role requires flexibility, strong communication, and independent work to support participants and employers alike.

Qualifications

• Bachelor’s degree in a Human Service related field.
• Two years’ experience in vocational assessment, disability population, job placement skills, and/or case management preferred.
• Knowledge of community resources and understanding of employer needs preferred.

Responsibilities

• Develop a curriculum plan for service delivery.
• Provide participants with training, job-readiness, and social skills.
• Act as a resource, guide, mentor to participants.
• Assist participants to maintain employment and improve quality of life.
• Assess referrals and establish candidacy.
• Coordinate referrals with Goodwill staff.
• Develop and coordinate written plans with participants.
• Maintain activity reports and case records.
• Link participants to community resources as needed.
• Advocate for and represent participants with employers and organizations.
• Provide job development and retention services.
• Maintain contact with participants and employer (face-to-face preferred).
• Independently work non-traditional hours to support employment.
• Refer and coordinate internal referrals when outside funding/referral is unavailable.
• Provide data for Quality Assurance to track outcomes.
• Other duties as assigned.

Skills

Customer Service

Communication

Flexible schedule

Independent worker

Teamwork

Microsoft Office

Ethics & integrity

Mission alignment

Education

Bachelor’s degree in Human Services

Experience may be substituted for a degree

Tools

Microsoft Office

Job description

Summary

Provide case management and support services to assist participants in maintaining employment and achieving a better quality of life.

Essential Duties & Responsibilities

• Develop a curriculum plan for service delivery.
• Provide participants with training, job-readiness, and social skills.
• Act as a resource and guide, and serve as a role model and mentor to participants.
• Assist participants of Goodwill Easter Seals Miami Valley services to maintain employment and achieve a better quality of life.
• Assess program referrals and establish candidacy.
• Coordinate participant referral and involvement in the program with referring Goodwill staff.
• Develop and coordinate a written plan with all participants.
• Maintain activity report and case records on all participants in each program.
• Link participants to community resources as needed.
• Advocate for and represent participants with employers and community organizations as needed.
• Provide job development and retention services for participants as needed.
• Maintain contact with participants and the participant’s employer on a prescribed basis, including face-to-face meetings.
• Independently work non-traditional hours in order to provide the support needed for the participant to maintain employment.
• Refer and coordinate internal referrals to Goodwill Easterseals Miami Valley services when an outside funding/referral source is not available.
• Provide the Quality Assurance department with the data needed to track outcome measures.
• Other duties may be assigned.
• Comply with all Agency policies, procedures and safety standards throughout work areas and maintain same to meet CARF, HIPAA, Department of Labor and other regulatory standards.

Supervisory Responsibilities

• None.

Education Requirements

• Bachelor’s degree in a Human Service related field, have the ability to demonstrate good written and oral communication skills, as well a 2 years’ experience in one of the following areas: vocational assessment; working with more than one.
• disability population; job placement skills; and/or case management experience preferred.
• Knowledge of community resources and a demonstrated understanding of employer needs preferred.
• Experience may be considered in lieu of a degree.

Experience Requirements

• Two years’ experience in one of the following areas: vocational assessment; working with more than one disability population; job placement skills; and/or case management experience preferred.
• Knowledge of community resources and a demonstrated understanding of employer needs preferred.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee must maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider. If at any time the employee is unable to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider, they must immediately notify Human Resources.
• Must maintain the ability to pass a criminal background check and random drug screens.

Skills & Abilities

• Customer Service Oriented with a pleasant disposition.
• Demonstrate initiative and flexibility with good written and verbal communications skills.
• Ability to work a flexible schedule as needed.
• Must be able to work independently with little direct supervision as well as have the ability to work cooperatively as a team member.
• Must have working knowledge of Microsoft Office products.
• Uncompromising ethics and integrity.
• Acceptance of GESMV’s Mission and Purpose.
• Commitment to the mission, vision and values of Goodwill Easterseals Miami Valley.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to risk of electrical shock.
• The noise level in the work environment is usually moderate.