Hearing Aid Technician-Dublin

WS Audiology USA; Dublin (OH); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Comprehensive Benefits Package

Paid Holidays & PTO Policy

401k Matching Program

Tuition Reimbursement

Employee, Family & Friends Hearing Aid

Discount Program

Job summary

WS Audiology USA in Dublin, OH is seeking a customer‑focused Hearing Care Specialist to join our center team. You will perform basic hearing aid troubleshooting, checks, cleaning, and demonstrations, while engaging with clients to promote care and referrals.

This role requires attention to detail, ability to work quickly in a fast‑paced environment and a background in customer service or sales. Training provided on FDA guidelines, product handling, and dispensing procedures; benefits include a

Qualifications

• Experience interacting with customers/clients, experience in sales environment preferred.
• Ability to pay close attention to detail with a high degree of accuracy.
• Ability to work quickly, accurately and independently in a fast-paced environment.
• Willingness to learn and use new computer programs/applications.
• Experience with team environment and achieving monthly goals preferred.

Responsibilities

• Perform basic hearing aid troubleshooting services, hearing aid checks, listening checks and cleaning.
• Follow established marketing tools including outbound calls to enhance business opportunities and create new referral sources.
• Work with front office staff to convert walk‑in, client recall existing clients, and answer incoming phone calls. Maintain a clean, inviting and friendly environment within the center for customers and potential customers.
• Comply with FDA guidelines, HearUSA's practice guidelines and QPG protocols while providing excellent routine/follow‑up client care.
• Work within a team environment with other members of the center staff to achieve goals established by management.
• Complete second half of HAF’s, clean and check appointments to open HCP capacity.
• Counsels clients on hearing aid maintenance and proper insertion. Assist clients with downloading hearing aid apps , pairing hearing aids to mobile phones and instructions on usage.
• Assists HCP by sending out and checking in hearing aid repairs, ordering hearing aids and accessories & setting up stock hearing aids for Auditory Simulations and fittings.
• Check in hearing aids and repairs, order hearing aids, earmolds, accessories, scan impressions where applicable.
• Restore settings on repaired aids and call clients for pickup. Verify hearing aids have arrived for scheduled appointments.

Skills

Customer service

Sales

Attention to detail

Fast-paced environment

Technology literacy

Teamwork

High school diploma

Education

High School diploma or equivalent

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform basic hearing aid troubleshooting services, hearing aid checks, listening checks and cleaning.

• Follow established marketing tools including outbound calls to enhance business opportunities and create new referral sources.

• Work with front office staff to convert walk‑in, client recall existing clients, and answer incoming phone calls. Maintain a clean, inviting and friendly environment within the center for customers and potential customers.

• Comply with FDA guidelines, HearUSA's practice guidelines and QPG protocols while providing excellent routine/follow‑up client care.

• Work within a team environment with other members of the center staff to achieve goals established by management.

• Complete second half of HAF’s, clean and check appointments to open HCP capacity.

• Counsels clients on hearing aid maintenance and proper insertion. Assist clients with downloading hearing aid apps , pairing hearing aids to mobile phones and instructions on usage.

• Assists HCP by sending out and checking in hearing aid repairs, ordering hearing aids and accessories & setting up stock hearing aids for Auditory Simulations and fittings. Assist HCP to ensure products are prepared and ready to dispense.

• Check in hearing aids and repairs, order hearing aids, earmolds, accessories, scan impressions where applicable.

• Restore settings on repaired aids and call clients for pickup. Verify hearing aids have arrived for scheduled appointments.

REQUIREMENTS:

• “Possess at minimum, an associate's degree in audiology from a training program approved by a national certifying body, or a bachelor's degree from a college with a audiology assistant certificate program, or a bachelors degree with a major in the area of audiology/speech language pathology/communication sciences and disorders, or possess an associate, bachelor, or advanced degree and complete 18 credit hours in coursework in audiology, 6 of which must be in disorders of speech, language or hearing; other coursework as Board approved.

• Experience interacting with customers/clients, experience in sales environment preferred.

• Ability to pay close attention to detail with a high degree of accuracy.

• Ability to work quickly, accurately and independently in a fast‑paced environment.

• Willingness to learn and use new computer programs/applications.

• Experience with team environment and achieving monthly goals preferred.

• High School diploma preferred or equivalent work history.

• 1-2 years of experience

LIFESTYLE & BENEFITS:

• Comprehensive Benefits Package

• Paid Holidays & PTO Policy

• 401k Matching Program

• Tuition Reimbursement

• Employee, Family & Friends Hearing Aid Discount Program

• Service Days & Diversity, Equity & Inclusion Initiatives

Pays: $22 - $24

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.