Healthcare Virtual Assistant

Wing Assistant - India; Remote; USD 80,000 - 100,000; Full time

Job summary

A healthcare solutions provider is seeking a Healthcare Virtual Assistant to join their remote team in California. The role involves managing patient information, appointment scheduling, and ensuring compliance with healthcare regulations. The ideal candidate should have a Bachelor's degree in a medical field and at least one year of relevant experience. This position offers flexibility with US work hours and comes with comprehensive health insurance and support for career growth.

Benefits

Health Insurance (HMO)

Performance incentives

Paid training

100% work-from-home

Career growth opportunities

Qualifications

• At least 1 year of experience as a Medical Virtual Assistant.
• Solid understanding of medical terminologies and practices.
• Able to work on a graveyard shift.

Responsibilities

• Document new patient and referral intake.
• Manage appointment bookings, cancellations, and rescheduling.
• Ensure HIPAA compliance and maintain patient confidentiality.

Skills

Excellent English communication skills

Understanding of healthcare privacy regulations

Strong interpersonal skills

Organizational skills

Tech savvy

Education

Bachelor’s degree in medical fields or related industry

Tools

EHR/EMR systems

USB headset with noise cancellation

Webcam

Job description

Overview

Healthcare Virtual Assistant (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide. We are looking to be the one-stop shop for companies that are looking to build world-class teams and place their operations on autopilot. We’re looking for a Healthcare Virtual Assistant to start immediately.

Duties And Responsibilities

• Document new patient and referral intake
• Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers
• Input patient information, medical records (CPT, ICD-10, HCPCS), and billing data into EMR/EHR systems
• Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation
• Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional
• Assist in analyzing healthcare data, preparing reports, and maintaining records
• Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality
• Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician
• Ad hoc tasks

Qualifications

• Bachelor’s degree in medical fields or the pharmaceutical-related industry
• At least 1 year of experience as a Medical Virtual Assistant
• Excellent English communication skills both written and verbal (at least C1 level)
• Solid understanding of medical terminologies and practices
• Proficient in EHR/EMR systems and ability to troubleshoot common technical issues
• Understanding of healthcare privacy regulations
• Strong interpersonal skills
• Solid organizational and time management skills with keen attention to detail
• Tech savvy and familiar with current technologies, such as desktop sharing, cloud services, and VoIP
• Able to work on a graveyard shift

Technical Requirements

• USB headset with noise cancellation
• Working webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet speed: at least 25 Mbps wired
• Backup Internet speed: at least 10 Mbps

Benefits

• Health Insurance (HMO)
• Performance incentives
• Job security and stability
• Paid training
• Inclusive culture
• Upskilling opportunities
• 100% work-from-home
• Exceptionally supportive team
• Opportunities for career growth
• Fun work environment
• Holiday and overtime pay

Schedule

US work hours (20-40 hours per week)

Location

This is a remote job

Salary Package (with HMO)

• Entry Level (1-3 years of experience): Up to PHP 39,500
• Intermediate Level (3-5 years of experience): Up to PHP 48,000
• Expert Level (5+ years of experience): Up to PHP 53,000

Please Note

• Only qualified candidates will be invited to take the assessment and scheduled for an interview
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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further at the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

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