Healthcare Training & Development Specialist

UNC Health Care; Raleigh (NC); Hybrid; USD 29,000 - 41,000; Full time

Job summary

UNC Health Care in North Carolina seeks a training specialist to assess educational needs for a business unit and to design and deliver training programs that support system-wide initiatives.

You will collaborate with departments to develop curricula, maintain records, and coordinate implementation, aiming to improve efficiency, safety, and patient care while complying with regulations.

Qualifications

• Bachelor's degree in an appropriate discipline (or equivalent combination of education, training and experience).
• Two (2) years of administrative support experience if a Bachelor's degree.
• Six (6) years of administrative support experience if an Associate's degree.
• Ten (10) years of administrative support experience if a High School diploma or GED.

Responsibilities

• Assesses training needs of employees through analysis of reported issues, tracking of business metrics, and external data gathering techniques. Develops training plans/programs based on needs assessments.
• Assists in developing long and short-term plan for training across all departmental business operations.
• Composes and develops instructional training, orientation materials, and systems. Develops and maintains internal source of reference documentation for use in providing guidance to users, resolving issues, and future program development.
• Conducts training and orientation on policies, procedures, systems, and process flow. Trains users on departmental computer applications and their role throughout the business operation. Conducts training sessions for new employees and refresher courses for other employees.
• Develops and implements the IMPACT Care program. Improves the goals for the year which are expenses and efficiency reduction. Monitors staff actions related to patient care and safety, regulatory or compliance bodies and other relevant indicators of quality. Initiates actions related to interdepartmental and intradepartmental communication to improve patient and staff processes. Incorporates process management in the change process to staff/physicians/ colleagues.
• Ensures that current standards of practice, compliance, and regulations are met. Ensures compliance with regulatory organizations, such as the JC, AORN, CDC, HHARM.
• Participates in system wide initiatives to improve efficiency and reach institutional goals and objectives.
• Provides support functions such as purchasing training materials and systems, maintaining training records, and making logistical arrangements.
• Use confidentiality when dealing with employees and customers. Expected to safeguard confidential information and only use or disclose it as expressly authorized or specifically required in the course of performing their specific job duties.

Education

Bachelor's degree in an appropriate discipline

Associate's degree

High School diploma or GED

Job description

UNC Health Care in North Carolina seeks a training specialist to assess educational needs for a business unit and to design and deliver training programs that support system-wide initiatives.

You will collaborate with departments to develop curricula, maintain records, and coordinate implementation, aiming to improve efficiency, safety, and patient care while complying with regulations.