Healthcare Systems Analyst

City Staffing; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Company-paid health insurance

Dental insurance

Vision insurance

Job summary

City Staffing seeks a hands-on Healthcare Systems Analyst to manage Salesforce, patient intake systems, and revenue cycle platforms, reporting to the CTO. You will optimize workflows, troubleshoot complex systems, and support mission-critical healthcare operations.

The role focuses on Salesforce administration, data integrity, and system integrations across healthcare IT environments in the Chicago area. Collaboration with tech partners and ensuring HIPAA compliance are essential.

Qualifications

• 2+ years hands-on Salesforce administration, configuration, and troubleshooting experience.
• Experience with software development, coding, and system enhancements.
• Experience supporting system integrations, APIs, and data synchronization between multiple platforms.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Experience supporting business-critical applications and collaborating with both technical and non-technical teams.

Responsibilities

• Administer, maintain, and troubleshoot a customized Salesforce environment, including workflows, configurations, and system integrations.
• Perform hands-on system modifications, development, and enhancements to support evolving business needs.
• Monitor integrations between Salesforce and healthcare technology platforms.
• Identify and resolve system errors, data synchronization issues, and processing interruptions.
• Support healthcare revenue cycle workflows, including patient intake, insurance eligibility verification, claims processing, and billing-related data exchanges.
• Conduct system health checks and identify opportunities for performance improvements.
• Develop and maintain reports, dashboards, and data management processes.
• Collaborate with internal stakeholders and external technology partners to troubleshoot issues and implement solutions.
• Ensure compliance with HIPAA and healthcare data security standards.

Skills

Salesforce

Analytics

Troubleshooting

Stakeholder collaboration

Education

Bachelor's degree in Information Technology, Computer Science, Health Informatics, or related field

Tools

APIs

Data synchronization

Job description

Schedule: Monday-Friday | 8:00 AM-5:00 PM (1-hour unpaid lunch)

Employment Type: Temp-to-Perm

Compensation: $40/hour during contract period | $90,000 salary upon permanent conversion

Benefits Upon Conversion: Company-paid medical, dental, and vision insurance

Position Overview

We are seeking a hands-on Healthcare Systems Analyst to support the administration, maintenance, and optimization of an established healthcare technology environment. Working directly with the Chief Technology Officer (CTO), this role will help ensure the performance, reliability, and integration of Salesforce, patient intake systems, and healthcare revenue cycle management platforms.

This is an excellent opportunity for a technology professional who enjoys troubleshooting complex systems, improving workflows, and supporting mission-critical healthcare operations.

Key Responsibilities

• Administer, maintain, and troubleshoot a customized Salesforce environment, including workflows, configurations, and system integrations.
• Perform hands-on system modifications, development, and enhancements to support evolving business needs.
• Monitor integrations between Salesforce and healthcare technology platforms.
• Identify and resolve system errors, data synchronization issues, and processing interruptions.
• Support healthcare revenue cycle workflows, including patient intake, insurance eligibility verification, claims processing, and billing-related data exchanges.
• Conduct system health checks and identify opportunities for performance improvements.
• Develop and maintain reports, dashboards, and data management processes.
• Collaborate with internal stakeholders and external technology partners to troubleshoot issues and implement solutions.
• Ensure compliance with HIPAA and healthcare data security standards.

Required Qualifications

• 2+ years of hands-on Salesforce administration, configuration, and troubleshooting experience.
• Experience with software development, coding, and system enhancements.
• Experience supporting system integrations, APIs, and data synchronization between multiple platforms.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Experience supporting business-critical applications and collaborating with both technical and non-technical teams.

Preferred Qualifications

• Salesforce Health Cloud or Service Cloud experience.
• Healthcare IT, EHR, or Revenue Cycle Management (RCM) experience.
• Experience with healthcare billing, claims management, or eligibility systems.
• Understanding of EDI transactions, ICD-10, CPT, and HCPCS coding standards.
• Bachelor's degree in Information Technology, Computer Science, Health Informatics, or a related field.

City Staffing is committed to diversity, equity, and inclusion (DEI) in all aspects of our business. As a women-owned and operated business, WBE certified, we recognize the importance of creating an inclusive and welcoming work environment for all individuals regardless of age, race, creed, color, national origin, sex, ability, marital status, gender identity and/or expression, or sexual orientation.