Healthcare System Senior Qualitative Analyst, Bureau of Equitable Health Systems

NYC Department of Social Services; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a dedicated team focused on eliminating health inequities in New York City. As a Healthcare Systems Senior Qualitative Analyst, you will lead innovative research initiatives that address critical health issues affecting communities. This position offers the chance to collaborate with diverse stakeholders, manage impactful projects, and contribute to meaningful policy changes. If you're passionate about public health and eager to make a difference, this role provides a unique opportunity to shape healthcare delivery and equity in one of the largest cities in the U.S. Embrace the chance to work in a supportive environment committed to health equity and community wellness.

Benefits

Loan Forgiveness Programs

Premium-free Health Insurance

Defined Benefit Pension Plan

Tax-deferred Savings Program

Worksite Wellness Program

Work From Home Policy

Job Security

Qualifications

• 3-5 years of experience in qualitative research, preferably in healthcare.
• Ability to translate qualitative findings to non-technical audiences.

Responsibilities

• Lead qualitative research projects and manage recruitment for studies.
• Develop actionable recommendations based on research findings.

Skills

Qualitative Research

Data Management

Project Management

Communication Skills

Collaboration

Education

Master's Degree in Public Health or related field

Doctorate Degree in relevant field

Tools

Nvivo

Atlas.ti

Microsoft Office

Job description

The Center for Health Equity & Community Wellness (CHECW) seeks to eliminate racial and other inequities resulting in premature mortality. With an unwavering grounding in history and structural analysis, CHECW works to increase visibility of the harm perpetuated by centuries of racist, socially unjust policy while pushing towards redress for the most impacted NYC communities. CHECW addresses inequity across community and healthcare systems in partnership with community, faith-based, and health care organizations. CHECW's work focuses on social determinants of health, including environmental and commercial determinants, and addresses both upstream and downstream factors to improve health and well-being of New Yorkers. CHECW is comprised of the Bureau of Bronx Neighborhood Health, the Bureau of Brooklyn Neighborhood Health, the Bureau of Harlem Neighborhood Health, the Bureau of Chronic Disease Prevention, the Bureau of Health Equity Capacity Building, the Bureau of Equitable Health Systems and the Bureau of Finance, Administration, and Services.

The division's Deputy Commissioner also serves as the Agency's Chief Equity Officer and oversees Race to Justice, the Agency's internal reform effort to help our staff learn what they can do to better address racial health gaps and improve health outcomes for all New Yorkers. CHECW sits under the Agency's Chief Medical Officer. The Bureau of Equitable Health Services (BEHS) is the healthcare systems bureau of DOHMH. Our mission is to apply policy, evidence and practical expertise to improve equity in health care delivery at the individual, organizational, and systems levels. We do this by engaging primary care providers and other healthcare organizations to implement evidence-based strategies; leveraging information to support planning and technical assistance for providers and payers; advancing policy to close the racial equity gap for priority health outcomes; and surfacing opportunities where health care can influence and connect consumers to social support and addressing the whole person, beyond physical ailments. Located within the BEHS, the Office of Healthcare Systems Strategy and Accountability (OHSSA) advances innovative initiatives to improve healthcare delivery, financing, research, policy, analytics, and strategy in New York City.

The Bureau of Equitable Health Services seeks to hire a Healthcare Systems Senior Qualitative Analyst. This position will be responsible for leading research and qualitative studies using various methodologies including but not limited to formal convenings and listening sessions, focus groups, surveys, in-depth interviews and recommending actionable recommendations.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

1. Plan, coordinate and execute assigned primary research and qualitative projects on patient and provider distribution using appropriate qualitative methods for each project, such as participant observation, interviews or focus groups. Research projects include but are not limited to:


1. Birth Equity/Birthing Journey Mapping.
2. Maternal Home Collaborative Model.
3. Healthcare Segregation.
4. Local Law 78.
2. Management of recruitment for qualitative studies, including the development of recruitment material, screening participant eligibility, coordinating and scheduling participants for focus groups, listening sessions and surveys and preparing focus group spaces with materials as needed.
3. Leading research methodology and design.
4. Conduct data management and analysis, including ensuring the completeness and accuracy of data, managing transcription and ensuring security of data in compliance with IRB protocols.
5. Develop actionable recommendations based on research findings.
6. Ensure that research is executed with high standards and in compliance with government regulations, agency policies, and Institutional Review Board (IRB) requirements.
7. Project management including tracking the progress of project deliverables, coordinating and preparing materials for project meetings.
8. Represent the OHSSA research team with collaborators and external vendors. Leads project development, conduct literature reviews, and use innovative data visualization techniques.
9. Lead development of manuscripts, reports, data summaries, policy briefs/memos, visualizations, abstracts, conference posters, and other deliverables. Work in close collaboration with OHSSA teams to translate qualitative research findings into development of OHSSA initiatives (programmatic, policy, research & analytics, financing & payment innovation, and strategic planning & partnerships).
10. Work in close collaboration with other data, research, and evaluation teams across the bureau and agency to build knowledge of DOHMH qualitative data sets, methodology, and research goals. Supervision of junior research and analytics staff and interns.
11. Other duties, as assigned.

PREFERRED SKILLS:

1. MPH or other advanced degree with emphasis on health policy, healthcare management, health disparities, research.
2. Experience in qualitative research or related field with 3-5 years working experience in an applied research role with qualitative focus, preferably in healthcare (can be in any setting payor, provider, academic, government, consulting, technology, etc.) and demonstrated understanding of the U.S. healthcare system.
3. Proven practical experience with a wide array of qualitative research methods, including in-depth interviewing, focus groups, participant observation, analytics, or community-engaged research.
4. Ability to translate rigorous qualitative work into applied settings, including reporting findings to non-technical and non-academic audiences.
5. Ability to build solid relationships with teammates, partners and specialists by fostering teamwork, partnership and collaboration in a virtual or face-to-face environment.
6. Experience with qualitative software such as Nvivo, Atlas.ti, Dedoose or other QDA software.
7. Competency in Microsoft Office (Word, Excel, and PowerPoint).
8. Excellent written and oral communication skills.
9. Ability to work collaboratively in a cross-disciplinary team environment, including team-based data management and analysis.
10. Highly organized and detail-oriented.
11. Willingness to adapt to new data structures and tackle novel problems creatively.
12. Working knowledge of or interest in a range of public health, healthcare delivery, and healthcare equity topics.
13. Comfortable with shifting deadlines and priorities.
14. Strong publication and funding record.

Why you should work for us:

1. Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/).
2. Benefits: City employees are entitled to unmatched benefits such as:


1. a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
2. additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
3. a public sector defined benefit pension plan with steady monthly payments in retirement.
4. a tax-deferred savings program.
5. a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
3. Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
4. Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [e-mail] or 347-396-6549.

CITY RESEARCH SCIENTIST - 21744

Minimum Qualifications

1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.

To be appointed to Assignment Level II and above, candidates must have:

1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

NOTE:
Probationary Period
Appointments to this position are subject to a minimum probationary period of one year.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.