Healthcare Switchboard & Communications Specialist

North Knoxville Medical Center; Powell (TN); On-site; USD 19,000 - 28,000; Part time

Job summary

The Switchboard Operator at North Knoxville Medical Center will manage incoming and outgoing calls, provide routine information, and dispatch calls to departments and providers in a professional manner. This role also handles paging requests and assists with emergency communications, ensuring timely information delivery to patients, staff, providers, and external customers.

The position requires 0-2 years in customer service or healthcare settings, with 1-2 years of switchboard experience

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting.
• 1-2 years of switchboard experience preferred.

Responsibilities

• Answers all incoming calls promptly and routes to appropriate department.
• Carries out paging procedures for employees, providers, and rapid response teams.
• Acts as information hub for patients, employees, and external customers.
• Transfers calls to proper extension ensuring seamless communication.
• Coordinates emergency codes and disasters with on-call staff.
• Screens and verifies demographic information, maintains inpatient documentation.

Skills

Switchboard proficiency

Verbal communication

Handle high call volumes

Organizational skills

Emergency communication

Policy knowledge

Education

High School Graduate

Job description

The Switchboard Operator at North Knoxville Medical Center will manage incoming and outgoing calls, provide routine information, and dispatch calls to departments and providers in a professional manner. This role also handles paging requests and assists with emergency communications, ensuring timely information delivery to patients, staff, providers, and external customers.

The position requires 0-2 years in customer service or healthcare settings, with 1-2 years of switchboard experience