Healthcare Support Specialist - Customer Service - Medical Office

ZipRecruiter; Indianapolis (IN); On-site; Full time

Job summary

A leading healthcare provider in Indianapolis is seeking a dedicated Customer Service Representative. This role is pivotal in ensuring a welcoming experience for patients, managing appointments, and assisting with medical inquiries. Ideal candidates will possess strong communication skills and a professional demeanor, contributing to a compassionate care environment. If you are organized, adaptable, and ready to thrive in a fast-paced medical setting, we encourage you to apply immediately!

Qualifications

• Proven work experience as a Customer Service Representative or similar role.
• Knowledge of medical terms and practices.

Responsibilities

• Greeting and directing patients to examination rooms.
• Scheduling patient appointments and making reminder calls.
• Updating and verifying patient information at every visit.

Skills

Customer Service

Communication

Interpersonal Skills

Attention to Detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Description

We’re Hiring!

Join a passionate team of healthcare professionals in Indianapolis committed to delivering compassionate care, innovative treatment, and essential support to patients in need. As the first point of contact, the Customer Service Representative plays a vital role in creating a welcoming and organized experience for every patient.

This position requires excellent organizational skills, adaptability, and the ability to handle day-to-day challenges in a fast-paced medical setting with professionalism and empathy.

In this role, you'll collaborate closely with both patients and medical staff, answering questions, scheduling appointments, and helping individuals navigate treatment options and insurance details with clarity and care.

Daily functions include:

• Greeting and directing patients to examination rooms
• Scheduling patient appointments and making reminder calls
• Informing patients about delays and wait times
• Updating and verifying patient information at every visit
• Assisting patients with filling out patient history forms, consent forms, and payment contract forms
• Receiving and processing cash and credit card payments for medical services rendered
• Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments
• Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member

Requirements and skills

• Proven work experience as a Customer Service Representative or similar role
• Knowledge of medical terms and practices
• Professional manner and appearance
• Strong interpersonal and communication skills
• Meticulous attention to detail
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)
• High school diploma or equivalent
• Valid driver's license and reliable transportation

If you meet these requirements, apply or call 317-887-0747 today! Interviews will begin immediately!

Additional Information

JOB TYPE: Full Time

SHIFT: 1st

PAY: $15.00/HR

Company Description

We are one of the nation’s fastest growing full-service employment firms for one simple reason. We offer a better service to our employees and employers.

Making complex simple is what we do. Please contact us directly to find out more about how our team of experts makes this happen every day.