Healthcare Support Services Director – Ops & Quality

Hugh Chatham Memorial Hospital; Fond du Lac (WI); On-site; USD 132,000 - 198,000; Full time

Benefits offered by this job

Health benefits

PTO (Paid Time Off)

Retirement plan match

Educational assistance

Job summary

Advocate Health is seeking a senior operations leader responsible for Environmental Services, Linen, and Food & Nutrition Services across the market. The role drives consistency, performance, and financial stewardship in a highly matrixed environment.

The ideal candidate brings 7+ years in healthcare management, 3+ years leading large teams, and strong skills in contract management, budgeting, and stakeholder collaboration to uphold Advocate Health standards.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, or related field.
• Seven or more years of management experience in a large healthcare environment.
• Three or more years of experience leading large, matrixed teams.

Responsibilities

• Provide operational leadership for EVS, Linen, and Food & Nutrition Services within the assigned market.
• Create and oversee SLAs, KPIs, and quality metrics to meet market targets; lead root cause analysis.
• Serve as primary operational liaison for contracted service line leadership; oversee contract compliance and QBRs.
• Foster a culture of accountability, engagement, service excellence, and safety.
• Collaborate with clinical, facility, market, and area leadership to achieve financial and operational goals.
• Develop operating and capital budgets; control expenditures within approved objectives.

Skills

Leadership

Communication

Financial acumen

Facilities mgmt

Vendor mgmt

Contract mgmt

Matrixed org

Education

Bachelor's degree in Business Administration

Healthcare Administration

Tools

Microsoft Word

Scheduling tools

Excel/Spreadsheets

Job description

Advocate Health is seeking a senior operations leader responsible for Environmental Services, Linen, and Food & Nutrition Services across the market. The role drives consistency, performance, and financial stewardship in a highly matrixed environment.

The ideal candidate brings 7+ years in healthcare management, 3+ years leading large teams, and strong skills in contract management, budgeting, and stakeholder collaboration to uphold Advocate Health standards.