Healthcare Software Specialist

Hope Network; Grand Rapids (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

403(b) retirement with company match

Generous Paid Time Off

Tuition reimbursement

Employee Assistance Program

Company-paid life insurance

Virtual Concierge Medical Services

Paid training + career growth

Scholarship opportunities

Job summary

Hope Network, based in Grand Rapids, MI, seeks a Healthcare Software Specialist to lead configuration, implementation, and optimization of EHR systems across programs. You will work with service providers and IT to ensure efficient, compliant workflows and data integrity.

Requirements include a Bachelor's degree and at least two years in health care or human services, plus strong communication, leadership, and project management skills.

Qualifications

• Bachelor's degree in a relevant discipline or equivalent experience.
• Minimum two years' health care or human service sector experience.
• Ability to manage tasks to completion in a fast-paced setting.
• Strong written and oral communication with technical and non-technical staff.
• Ability to lead project teams within approved budgets.

Responsibilities

• Coordinate and optimize Hope Network's EHR systems with service providers.
• Apply project management principles to projects and initiatives.
• Travel between worksites and external locations for meetings and trainings.
• Configure, customize, and implement new systems and components.
• Collaborate with IT and vendors to solve problems as they arise.
• Lead process mapping and alignment meetings to maintain EHR integrity.
• Provide regular progress reports to stakeholders.
• Develop deep EHR knowledge to support workflow alignment and software development.
• Coordinate EHR testing and end-user trainings.
• Support Compliance, Quality, and Revenue teams with data reporting and audits.

Skills

Project management

Communication

Self-direction

Team leadership

Budget management

Education

Bachelor's degree

Job description

Healthcare Software Specialist| Grand Rapids, MI| Full Time

Make a real impact-help someone build independence while building a career, you're proud of.

The Program Coordinator develops, coordinates, and oversees community-based programs at Resource Village that support residents of Eastpointe Commons and the surrounding community. Working under the guidance of the Director of Community Workforce Development, this role helps ensure programs align with Hope Network's mission, create positive participant experiences, and connect individuals with resources that support personal growth, stability, and success.

What You'll Do

• Work closely with service providers to implement, maintain and seek continuous improvement on Hope Network's EHR systems.
• Proactively applies project management principles.
• Travels between worksites and external locations to attend meetings, trainings, or provide operational support.
• Performs, or supervises, configuration or customization and implementation of new systems/components according to Hope Network's priorities.
• Works with Hope Network IT and relevant vendors to identify and solve problems/challenges as they arise.
• Coordinates process mapping and alignment meetings, using remote meeting or in-person technology, at the service lines as needed and required to maintain the integrity and efficiency of the EHR.
• Responsible to provide regular and "as needed" progress reports to relevant stakeholders.
• Develops a thorough understanding of the EHR systems to help facilitate process alignment and software development, configuration, or customization.
• Coordinates EHR testing using remote meeting or in-person technology as needed.
• Develops a working knowledge of industry standards and best practices as they relate to the EHR that will be used in the on-going education of Hope Network staff.
• Coordinates EHR end user trainings using remote meeting or in-person technology and monitor Hope Network compliance with said trainings.
• Assists in the creation and ongoing administration of EHR Billing Best Practices and Internal Audit controls.
• Works collaboratively with Hope Network Quality Department personnel to generate, align, and utilize reports to support decision making.
• Works collaboratively with the Hope Network Compliance Department personnel to develop and align audits to ensure data integrity, input timeliness and HIPAA privacy and security compliance.
• Works collaboratively with clinical and revenue management stakeholders to develop, implement and maintain relevant functional areas to further the Hope Network mission.
• Contributes to the development and implementation of the EHR when additional organizations become an affiliate member with Hope Network.

What You Bring

• Bachelor's Degree in a relevant discipline (equivalent years of relevant experience will be accepted).
• A minimum of two years of relevant work experience in health care or human service field.
• Must have a high degree of self-direction and ability to manage tasks to completion, and meet deadline in a fast-paced ever changing work environment.
• Demonstrated ability to foresee and proactively seek out the requirements and solutions that enable Hope Network to achieve its organizational goals.
• Demonstrated ability to communicate effectively in both oral and written formats, with both technical and non-technical personnel.
• Ability to work with minimal supervision in daily tasks and special projects.
• Demonstrated ability to effectively lead project teams and to accomplish goals within approved budgets.
• Competitive pay
• Medical, dental & vision insurance (may vary based on job status)
• Virtual Concierge Medical Services
• 403(b) retirement with company match (up to 3%)
• Generous Paid Time Off (PTO)
• Paid training + career growth opportunities
• Tuition reimbursement and scholarship opportunities
• Employee Assistance Program (mental health + support)
• Company-paid life insurance

Why Hope Network

At Hope Network, you're not just filling a role - you're showing up for someone who needs consistency, encouragement, and support. Every day looks different, but one thing stays the same: what you do matters.

Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no human is more valuable than the next - the work you do here truly matters.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.