Healthcare Services & Billing Specialist

United States Digital Space LLC; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision insurance

Paid holidays

Tuition assistance

Job summary

Gentiva Hospice is seeking a Business Services Specialist to provide phone and email-based support for skilled nursing facilities. You will support Accounts Payable, Authorizations, and Billing Teams, ensuring timely and accurate responses while complying with company procedures.

Ideal candidates have a Bachelor’s degree or 3+ years' experience, strong communication skills, and the ability to work independently within a collaborative team, delivering exceptional customer service in a live

Qualifications

• Bachelor’s degree or minimum three years of work experience.
• Ability to work with confidential information.
• Strong verbal and written communication skills.
• Independent worker who collaborates well with a team.
• Role model for customer service and adherence to procedures.
• Strong problem-solving and professional judgment.
• Detail- and deadline-oriented with multitasking ability.
• Proficient with multiple online and computer applications.
• Quick learner with ability to apply new knowledge.

Responsibilities

• Respond to inquiries via phone or portal with accuracy and timeliness.
• Document each inquiry and response in the designated portal.
• Follow SOPs and use knowledge base or route inquiries as needed.
• Escalate inquiries to ensure resolution.
• Assist with special departmental programs as needed.
• Maintain adherence to policies, procedures, and service standards.
• Share knowledge and feedback to support continuous improvement.

Skills

Verbal communication

Written communication

Confidential information handling

Independent working

Problem solving

Detail oriented

Multi-tasking

Computer applications

Education

Bachelor’s degree or 3+ years experience

Job description

Gentiva Hospice is seeking a Business Services Specialist to provide phone and email-based support for skilled nursing facilities. You will support Accounts Payable, Authorizations, and Billing Teams, ensuring timely and accurate responses while complying with company procedures.

Ideal candidates have a Bachelor’s degree or 3+ years' experience, strong communication skills, and the ability to work independently within a collaborative team, delivering exceptional customer service in a live